Blog Category // Unified Communications (2)

Unified Communications Vendors: How do You Choose? [Top Providers]

Unified communications services have been making headway in the business world for several years, but with the changes ...

UCaaS vs. CCaaS: The Best Option for Business Communications?

The global pandemic that disrupted the world in 2020 greatly accelerated the adoption of cloud technologies. From our ...

UCaaS vs. VoIP: Top Considerations and Providers in 2022

Connectivity and communication have never been more important in a post-pandemic business world.

Omnichannel Communication: 5 Benefits for Enterprises

Thirty years ago, customers primarily communicated with brands through just two channels: phone and mail. Today, consumers ...

POTS Lines - Going the Way of the Blackberry

A long time customer forwarded me a notice that they had received from Verizon about a planned network change related to ...

Introducing atlantech|softphone

Do you need a desk phone any more? Many of our customers are electing not to purchase/lease handsets and instead have their ...

6 Cloud Contact Center Best Practices to Deliver an A+ Customer Experience

Would you take it if we offered you a way to increase your company profits by 25 percent or more? Of course, you would! ...

Why UCaaS is Your Secret Weapon in Battling the Great Resignation

“I quit!” has been said more times this year than ever before. A record number of American workers said “farewell” to their ...

Cloud Contact Center Solutions: A Roadmap for 2022 [Features + Benefits + Pricing]

How much would you pay for great customer support?

ANSWERED: What are the Best Cloud Communications Companies?

By 2025, 36 million Americans will be working remotely, according to an Upwork survey. Even now, 41.8 percent of the ...