Blog Category // Unified Communications

6 Cloud Contact Center Best Practices to Deliver an A+ Customer Experience

Would you take it if we offered you a way to increase your company profits by 25 percent or more? Of course, you would! ...

Why UCaaS is Your Secret Weapon in Battling the Great Resignation

“I quit!” has been said more times this year than ever before. A record number of American workers said “farewell” to their ...

Cloud Contact Center Solutions: A Roadmap for 2022 [Features + Benefits + Pricing]

How much would you pay for great customer support?

ANSWERED: What are the Best Cloud Communications Platforms?

By 2025, 36 million Americans will be working remotely, according to an Upwork survey. Even now, 41.8 percent of the ...

4 Reasons Why Cloud Communications are Essential Infrastructure

Remember the Nokia phone you had back in the day? The one with only calling and message capability? Well... that's not ...

5 Reasons to Switch To VoIP and Unified Communications

Millions of companies switch to Voice Over IP (VoIP) and unified communications (UC) every year. Is it time for your company ...

What is CCaaS? Definition, Benefits, Use Cases, & Cost

The future of call centers is here, and you don’t want to miss it. Contact center as a service (CCaaS) software solves the ...

5 Factors that Influence Unified Communications Solutions Pricing

Business owners and technology leaders like to know their costs for the year ahead. When adopting new technology, it is ...

The Pros and Cons of Using Microsoft Teams for Project Management

Are the days of your projects being over budget and past deadlines over? Here at Atlantech Online, we use Microsoft Teams ...

The Business Case for Switching to Hosted UCaaS [Use Cases & Examples]

The pressure is always on for CIOs and IT leaders to make smart use of their budget and employees. A 2020 TechRepublic ...