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14 July 2020

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Enterprise UCaaS: What 2020 Taught us About Enterprise Mobility

Unified Communications by Tom Collins

No one expected 2020 to be the year that made working at “the office” practically extinct.

Unfortunately, many businesses were caught off guard — without a plan as to how they could continue to operate when they couldn't work on-site.

They lacked the flexibility to work remotely. Without access to business lines and client numbers, communication came to an abrupt halt. The documents they needed were left on their desk, inaccessible to anyone.

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30 June 2020

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How to Use Microsoft Teams Effectively in 2020: 7 Must-Have Integrations

Unified Communications by Tom Collins

What if I told you that you could supercharge your business's operations by merely adding a few tools to your Microsoft Teams platform?

It's possible. But, only if you find the right ones.

There are hundreds of integrations in the marketplace — with each one touting its importance for your business. Unfortunately, many won't positively impact your team the way they say they will.

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11 May 2020

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Teams Integration with Atlantech Online UCaaS

Unified Communications by Tom Collins

Use Teams as your Softphone on Atlantech Online UCaaS Platform

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6 May 2020

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4 Ways Businesses Can Leverage UCaaS for a Remote Workforce

Unified Communications by Tom Collins

We live in a world that is finding everyone working from home — but remote work is harder for some organizations than it is for others.

Some companies moved to telecommute without a hitch, while others are being held back by aging technology that ties all communications to their building.

UCaaS technologies are closing that gap and making a distributed workforce not just possible, but productive...

77% of people working from home report that they are more productive.”

There are 4 ways to leverage the power of UCaaS to not only connect your mobile workforce, but to bring the productivity and connectivity of the office to the distributed work environment.

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15 April 2020

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Business Line for Cell Phone Use is the Future. And It's Available Now.

Unified Communications by Tom Collins

You've got your mobile phone. You've got a phone on your desk. Do you need both? Not anymore! For many, desk phones are over. Starting now, you can get all the benefits of your desk phone natively on your mobile phone. And even better, it's surprisingly easy to make the switch. The switch even offers benefits like cost savings, negating the need for separate personal and business mobile devices which results in happier employees.  Best of all, your business controls all of your company’s communications.

Making the switch to a mobile-only workplace makes sense for many businesses. After all, we always have our smartphone on us.

89% of Americans keep their smartphone within reach 24-7.

On average, we unlock our phones 150 times a day, or once every 6 minutes when we’re awake. Personal smartphones are a force of habit at this point.

What if you could allow your employee's own smartphones to natively double as their business line?

Well, now you can. And, when you think about the future business lines for cell phones makes a whole lot of sense.

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13 April 2020

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How to Mobilize Your Workforce Without Losing Essential Communications (COVID-19 Edition)

Unified Communications by Tom Collins

Is your company scrambling to maintain communications between employees due to COVID-19? 

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12 March 2020

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Texting for Business: Your Customers are Already Texting You

Unified Communications by Tom Collins

Are people texting your business line?

How do you know?

You could be ghosting your customers without even realizing it.

One firm recently set up a capture server to study whether or not a business landline was receiving text messages from customers. At the end of 30 days, they had received thousands of texts from their customers and were unable to receive them, let alone reply to them. They were effectively ignoring thousands of potential customers.

If you’re not receiving texts on your business line in 2020, the question should be, "what are you doing?"

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6 March 2020

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8 January 2020

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UCaaS vs. VoIP: What’s the Difference?

Unified Communications by Tom Collins

If you’ve just gotten used to the idea of running your business voice communications over a data (IP) connection, you may have heard that companies are now going for a full, unified suite of cloud communication tools.

If your plain old telephones (PoTs) just aren’t cutting it, your phone company declared bankruptcy, or you’re looking for an upgrade, you’re probably wondering about the difference between VoIP and UCaaS, and how they stack up.

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20 November 2018

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Finding the Best SD-WAN Solutions: What to Look For

Investing in business network performance can yield a high return on investment. Research has found that stronger network performance is associated with more profitable companies, due to cost savings, increased productivity, and lower risk. Not having to worry about the network or constantly troubleshoot it or discover bottlenecks that impede progress are result in your ability to increase the bottom line. If your organization is evaluating the best SD-WAN solutions, you’re on your way to unlocking better network availability, reliability, and reduced administration costs.

But which SD-WAN is the best? How do you know the difference between vendor marketing and solutions which will lead to superior network performance?

According to Gartner, there are over three dozen options for SD-WAN administration. The same survey found that shoppers are overwhelmed with their choices due to a lack of familiarity with the technology and skepticism about how reliably options can perform. If you feel the marketplace is confusing or crowded, you're in the majority among your IT peers. I had one CIO tell me that at a Tech Council cocktail party, he got over five different answers to the question, what is SD-WAN?

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