When it comes to technical transition, change can be an intimidating thing. The risks associated with any technology implementation can cause fears of disruption, and when it comes to something as crucial as your organization's phones, data, and other communication tools, the risks of service interruption can affect the bottom line.
One-third of organizations today are currently planning to adopt Unified Communications as a Service (UCaaS). The cost, integration, and convenience benefits of hosted UCaaS are clear. However, the idea of any technology changeover can still feel like a headache waiting to happen. For IT pros in highly-regulated industries or at organizations with complex technical requirements, the idea of implementation planning is particularly scary.