2 November 2017

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How Much Your Premises-Based Phone System Really Costs

Business Phone Service by Tom Collins

Even though cloud communication tools are everywhere, some organizations are still clinging to premises-based phone systems for a variety of reasons. Perhaps your organization hasn’t made the switch to Unified Communications as a Service (UCaaS) yet, either.

Reasons not to adopt modern technology vary, and some make more sense than others. Some of the most common include:

  1. Trying to realize returns on the high, upfront investment of on-premises phones
  2. Employees are used to the on-premises phones and find adopting new technology difficult
  3. Insufficient bandwidth due to low quality Internet connectivity or a lack of access to fiber-optic Internet connectivity options

While organizations may feel the need to “pay off” their five-year-old TDM Private Branch Exchange before they adopt voice-over-IP (VoIP), the decision not to switch can often end up costing more than the switch itself.

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31 October 2017

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PRI vs. SIP Trunking: What's the Difference and Which is Best?

Business Phone Service by Tom Collins

If you're looking for a replacement of your business phone system or just starting a business and looking at what phone system to purchase, you're probably swimming in what may seem like a sea of acronyms. But, it all really boils down to two choices... Primary Rate Interface (PRI) phone systems (traditional telephony), and voice-over-IP (VoIP) phone systems delivered over Session Initiation Protocol (SIP).

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24 October 2017

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IP Trunking vs. SIP Trunking: What’s the Difference and Which is Best?

Business Phone Service by Tom Collins

As cloud communication tools become the mainstream, businesses worldwide are exploring ways that cloud-based business phone service, fiber internet connectivity, and cloud backups can drive business value. Last year, an estimated 62 percent of businesses were using SIP trunking.

Understanding the advantages of IP-based phone service, and how they can be implemented at your business location is key to unlocking those advantages.

Two common terms that you may encounter when exploring IP and cloud-based phone service for the enterprise are SIP Trunking and IP Trunking. If you’re new to VoIP, you may be wondering what the difference is between IP vs. SIP trunking, and which is better.

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21 September 2017

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SIP Trunk Pricing: Understanding Cost and How to Get the Most Value

Business Phone Service by Tom Collins

Session Initiation Protocol, or SIP, Trunking, is a set of technologies that allow organizations to adopt cloud-based phones, unlocking numerous business benefits. Making the switch to SIP allows organizations to achieve many SIP benefits, including:

  • Lower costs,
  • Better security,
  • Flexible bandwidth allocation,
  • Enhanced service management,
  • Quality voice services, and
  • Potential for sophisticated interconnection.
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20 September 2017

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What To Do When Your Phone Provider Goes Bankrupt: Have a Plan of Action

Business Phone Service by Tom Collins

Another PBX phone company recently declared bankruptcy.

If you’re an Avaya customer, this is definitely concerning news. Avaya TDM Private Branch Exchange (PBX) users represent 22 percent of the legacy PBX user market. If you’re still using traditional switching technology for your on-premises PBX, it’s time to consider the benefits of cloud-based IP (VoIP) phones and Unified Communications (UC) tools for your business.

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19 September 2017

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SIP Trunking Providers: How to Find the Best for Your Business

Business Phone Service by Tom Collins

Understanding your options among Session Initiation Protocol (SIP) providers is every bit as confusing as you think. Much like with any other fast-growing technology, there’s a lack of standardization around voice-over-IP (VoIP) phone technologies. Understanding the pricing and quality differences between SIP vendors, and how it impacts the quality of customer experience, is almost always confusing to first-time adopters of SIP.

The term “SIP Trunking Provider” may mean very different things for two vendors in your geographic area. Some SIP providers offer their own facilities, equipment, and local experts; while others are in the business of reselling other companies technology. Every organization wants to maximize the value from their investment, and receive the service quality they’ve been promised after the ink dries on the contract. Fortunately, by knowing the right questions to ask, you can evaluate providers carefully and mitigate many risks of choosing the wrong SIP Trunking Provider for your needs.

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5 September 2017

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True Story: Atlantech Saves the Day for a Montgomery County Law Firm

Business Phone Service by Tom Collins

What is one of the scariest sounds in the business world? How about when you pick up your phone on a busy Monday morning and there is NO DIAL TONE!

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31 August 2017

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Why SIP? 10 Benefits of SIP Trunking

Business Phone Service by Tom Collins

Voice-over-IP telephones (VoIP) are quickly becoming the most common way for organizations to manage voice communications. Adopting VoIP and SIP trunking allows organizations more options for communications than legacy PRI and Centrex services via major telecommunications providers.

Organizations who are considering ways to save on their phone bill may consider SIP trunking as an option. With a cloud provider for SIP services, the initial investment is minimal. If you’re confused by SIP, it’s purpose, and what it replaces, you are in the right place.

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8 August 2017

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The 5 Best Business VoIP Providers in Arlington, VA

Business Phone Service by Tom Collins

If you’ve decided to switch your Arlington, VA organization to phone service via a business voice-over-IP (VoIP) provider, you may be wondering where to start. Business VoIP service can offer clear benefits over on-premises VoIP or digital PRI systems in cost savings, convenience, and reliability. By the end of 2017, researchers predict there will be 1 billion mobile VoIP users worldwide.

With hundreds of options both in the greater Washington D.C. Metro area, nationwide and worldwide, selecting the right option for your organization’s needs can seem overwhelming.

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3 August 2017

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The 5 Best Cloud-Based Phone Service Providers in Silver Spring, MD

Business Phone Service by Tom Collins

For businesses in Silver Spring, Maryland, demystifying the options for cloud-based phone service, also known as hosted Voice-Over-IP (VoIP) service, can be a time consuming task. Your organization can select between a wide array of options, which vary in services, packages, customization possibilities, and pricing.

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