Voice-over-IP (VoIP) has become the most popular approach to business telephone service for business in the United States. Phone service is the fastest growing part of our business and in almost all engagements with customers, VoIP is what they are choosing.
36% of businesses have made the switch to cloud phones, according to a recent survey. That means though many have switched, many more customers remain to migrate from analog or PRI phone systems to a VoIP-based system.
Internet-based phone technology is now 20 years old. In fact, the first time Atlantech Online offered VoIP service to a customer was way back in 2002! That's over 15 years ago! Though progress was slow at first, it is now common knowledge that VoIP offers more potential benefits to businesses than ever before. Topping the list of benefits is cost savings, but in more and more cases, I see customers switching because of the greater flexibility in meeting the needs of their mobile and remote workforce.