9 May 2019

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The Essential Guide to Yealink Phones

Business Phone Service by Tom Collins

Many in business who are looking for the best price for a fully featured business handset are finding Yealink phones. Yealink is a Chinese company and they manufacture their phones in China. Despite recent increases in tariffs, we are finding that their pricing is tough to match. But, since Yealink is a relatively new company and most of their business thus far has been in Asia, customers and prospects often ask us lots of questions about Yealink. As a result, we thought... wouldn't it be great if someone put together a single resource which answers the big questions so that a potential business buyer can make an assessment quickly?

We'll provide answers to the big questions in this post so that you can know if Yealink phones deserve to be on your shortlist of office phone system options.

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18 April 2019

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The 6 Best Contact Center Solutions for 2019

Business Phone Service by Tom Collins

If you are in charge of your organizations contact center, you're probably constantly on the prowl for the best technology available to insure maximum productivity at the best price. You probably also want solutions that are both reliable and cutting edge, but without a steep learning curve for you or your agents. You also know the value of a trusted advisor--an expert you can lean on to get an objective opinion with your best interests in mind.

Hundreds of customers lean on us as a trusted advisor because we've helped a lot of small businesses implement phone services, including contact center solutions, over the years. Leveraging that expertise, we'll give you the top six options you should look into.

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16 April 2019

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8 Things to Know About Migrating From PRI to SIP

Business Phone Service by Tom Collins

For over 40 years, Primary Rate Interface (PRI) ruled the business phone system market. But with tech advancements, PRI is dated, and most companies have moved to Session Initiation Protocol (SIP). If you haven't moved from PRI to SIP... you will be doing so, soon. 

So what happens when you've decided to update your business phone service to keep up with your competitors? How will you know when the time is right to migrate service when you're trying to operate your business as normal?

At Atlantech Online, we're constantly helping our customers with to answer their questions. You see, most companies aren't sure if the change will interrupt their business operations or if their users will adapt to the change. That's why we'll lay out the eight factors you need to consider before migrating from PRI to SIP. These will set you on the right track and clear up any doubt as to whether SIP is right for you.

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11 April 2019

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What is the Best Business Phone Model Handset to use with a Cloud-Based PBX?

Business Phone Service by Tom Collins

10 years ago, our customers almost always purchased a premise-based PBX from Atlantech Online when engaged with us for a new PBX. Now, customers rarely elect for a premise-based PBX, choosing instead to go with a cloud-based private branch exchange (PBX). In our experience, customer satisfaction with either a premise-based or cloud-based PBX has centered on how the user feels about their handset. Though with a Cloud PBX you can work without a handset on your desk, most users, especially older members of our customer workforce, insist on having a business handset phone model that works well and feels good in their hand... or against their face... throughout the workday.

The number of handset choices is plentiful and there is a handset designed for almost any situation. So how do you find the best fit for your needs?

We've provided top-notch telecommunications services to businesses in the Washington, D.C. area for 20+ years, so we know what works best for cloud-based PBX. We'll share our lessons learned with you below.

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9 April 2019

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What are the Best VoIP Phone Systems for Schools in 2019?

Business Phone Service by Tom Collins

Few people think of the administrative side of the education system when discussing schools and budgeting for education. They care, rightfully so, about the students, their education curriculum, and the employment opportunities students will have upon graduation.

But for those working behind the scenes in the budgeting process and in day-to-day school operations, it's critical to have systems that keep the schools and administrations running. Just like any business, Internet service or business phone service that facilitate how the school communicates with the world outside the schools grounds is pivotal to its success as an organization. This is the case whether it's a large public school system or a single site private school.

This article will explore the necessary features of VoIP phone systems for schools, share some recommended models, and explain how they'll make your administrative side shine.

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4 April 2019

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The Best Office Phone Systems Have These 7 Features and Pricing

Business Phone Service by Tom Collins

Most businesses upgrade office phone systems every 7-10 years. Selecting an office phone system and features is a big decision and one you'll most likely have to live with for the next decade. You don't want to settle for "good enough" now because upgrading in a few years may not be an option after all. It's best to anticipate what your users want and need over the next decade. Nobody has a crystal ball, but you can future-proof yourself. 

Phone system hardware, features, and the type of service you select can all have an impact on the implementation and maintenance costs of a voice-over-IP (VoIP) office phone system. Name brand phone systems with extensive features are costlier than low-end, generic phone handsets, but you ultimately need an office phone system which will meet the requirements of your workforce for several years to come.

An office phone system is an expense, but you need a phone system that your employees will be happy with which will give you a communications advantage in the market. Atlantech Online serves business and government only. Every day we hear about their wants and needs, so we can show you which office phone system features will make the difference between “good enough” and “best-in-class,” so you can keep realizing value from your phone system over a 7-to-10 year timespan.

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28 March 2019

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How to Get the Best Deal on Commercial Phone Service Without Sacrificing Quality

Business Phone Service by Tom Collins

Are you having trouble with your current commercial phone service provider?

Perhaps you're considering making a switch due to confusion over your monthly bill or an interest in making the switch to cloud-based phone service.

Or maybe you're evaluating business phone options since you're starting a new business or opening a new location, and need to make sure you make the right choice.

Business phone service should be a simple proposition--you want your phones to work reliably, and you don't want to pay excessive, variable, or confusing amounts each month for quality voice communications. Unfortunately, not every phone service carrier provides quality guarantees to their phone service customers or long-term pricing guarantees. We'll show you how to find a service partner you can trust who will give great value for your money.

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5 March 2019

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6 Key Benefits of Upgrading to a VoIP Telephone System

Business Phone Service by Tom Collins

Time and money are two resources no business wants to waste. When it comes to your telecommunications, both of these can be affected in a negative way, especially when it's time to upgrade. Your company is relying on you to find the best option that will not result in a waste of time and money.

By now, it's common knowledge that Voice over Internet Protocol (VoIP) telephone systems are the best choice in today’s Internet-driven business environment. It's true. VoIP services are answering many, if not all, of the primary communication needs companies require from telephone systems.

It doesn’t take long to run into conflicting advice, though. At Atlantech, we're often asked to clarify confusion about VoIP telephone systems. People want to know if VoIP communication solutions are as useful as they claim to be, and we have the answer.

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27 February 2019

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What Are the Best Office Phone Systems for Small Business?

Business Phone Service by Tom Collins

Imagine a rogue nation fired 30 long-range missiles at major US cities. Within 30 seconds, the president is on the phone with our allies. Just as the directive is about to come through, the voices start to sound like they're underwater.

No one can hear what anyone else is saying. Why? Because the phone system is malfunctioning.

Now, your business isn't going to face the prospect of war. But, your phone system is still critical. No one thinks much about the phone system until it doesn't work. And, when your phone service gets caught in a technical sneak attack, your business suffers.

If that happens, getting a steep discount on that budget phone system won't seem like such a great deal. If your business is going to always be great, you need the best phone system.

As a well-respected business phone service provider in the Washington, D.C. area, we've helped hundreds of small businesses implement and manage office phone systems successfully and we'll show you the best systems to consider.

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20 February 2019

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Recording Business Phone Calls: How to Minimize Risk

Business Phone Service by Tom Collins

"Call recording is illegal!"

Ever heard that before?

It's not true.

There are all kinds of benefits a company can gain by recording their phone calls. You can improve customer service, create comprehensive customer communications records in your customer relationship management (CRM) system, and protect yourself in the event of legal disputes.The drawbacks of business call recording, however, can include legal risks for failure to comply with state law, potential employee resistance to call monitoring, and additional costs for audio storage and access.

If your company decides to access the benefits, you'll need to mitigate the risks that call recording carries. By weighing the considerations, you can be confident that you'll get all of the benefits without the fear of angering customers or facing litigation.

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