Session Initiation Protocol, or SIP, Trunking, is a set of technologies that allow organizations to adopt cloud-based phones, unlocking numerous business benefits. Making the switch to SIP allows organizations to achieve many SIP benefits, including:

• Lower costs,
• Better security,
• Flexible bandwidth allocation,
• Enhanced service management,
• Quality voice services, and
• Potential for sophisticated interconnection.

Another PBX phone company recently declared bankruptcy.

If you’re an Avaya customer, this is definitely concerning news. Avaya TDM Private Branch Exchange (PBX) users represent 22 percent of the legacy PBX user market. If you’re still using traditional switching technology for your on-premises PBX, it’s time to consider the benefits of cloud-based IP (VoIP) phones and Unified Communications (UC) tools for your business.

Understanding your options among Session Initiation Protocol (SIP) providers is every bit as confusing as you think. Much like with any other fast-growing technology, there’s a lack of standardization around voice-over-IP (VoIP) phone technologies. Understanding the pricing and quality differences between SIP vendors, and how it impacts the quality of customer experience, is almost always confusing to first-time adopters of SIP.

The term “SIP Trunking Provider” may mean very different things for two vendors in your geographic area. Some SIP providers offer their own facilities, equipment, and local experts; while others are in the business of reselling other companies technology. Every organization wants to maximize the value from their investment, and receive the service quality they’ve been promised after the ink dries on the contract. Fortunately, by knowing the right questions to ask, you can evaluate providers carefully and mitigate many risks of choosing the wrong SIP Trunking Provider for your needs.

What is one of the scariest sounds in the business world? How about when you pick up your phone on a busy Monday morning and there is NO DIAL TONE!

Voice-over-IP telephones (VoIP) are quickly becoming the most common way for organizations to manage voice communications. Adopting VoIP and SIP trunking allows organizations more options for communications than legacy PRI and Centrex services via major telecommunications providers.

Organizations who are considering ways to save on their phone bill may consider SIP trunking as an option. With a cloud provider for SIP services, the initial investment is minimal. If you’re confused by SIP, it’s purpose, and what it replaces, you are in the right place.

If you’ve decided to switch your Arlington, VA organization to phone service via a business voice-over-IP (VoIP) provider, you may be wondering where to start. Business VoIP service can offer clear benefits over on-premises VoIP or digital PRI systems in cost savings, convenience, and reliability. By the end of 2017, researchers predict there will be 1 billion mobile VoIP users worldwide.

With hundreds of options both in the greater Washington D.C. Metro area, nationwide and worldwide, selecting the right option for your organization’s needs can seem overwhelming.

For businesses in Silver Spring, Maryland, demystifying the options for cloud-based phone service, also known as hosted Voice-Over-IP (VoIP) service, can be a time consuming task. Your organization can select between a wide array of options, which vary in services, packages, customization possibilities, and pricing.

If your organization is still relying on an on-premises private branch exchange (PBX) system or plain old telephones, it may be time to unlock the benefits of voice-over-IP (VoIP) telephony through a cloud vendor. Hosted PBX is often regarded as a path to rapidly saving money on business communications. Research reveals that organizations save an average of 40% on local calls alone. For one small business with 30 phone lines, this translated to a savings of $1,200 per month.

Cloud hosted communications technology has increased dramatically over the past five years. More and more organizations are upgrading their communications technology to take advantage of fiber internet speeds, hosted PBX technology, and direct connections to the cloud and data centers.

One of the most exciting developments has been the emergence of single-source providers, making communications a much easier beast to handle. This is called Unified Communications as a Service, and you can read how we provided Montogmery College with a connected campus to see how UCaaS applies to the education sector.

But when talking about voice specifically, we get a lot of inquiries about Hosted PBX. 

Moving from a legacy system to a cloud-based platform allows a growing business to access enterprise-level functionality with lowered infrastructure costs and reduced administration. When the benefits are outlined, the decision becomes a no-brainer.

All businesses share in common the need to direct incoming and outgoing telephone calls efficiently. The way that they do this is by using a PBX (Private Branch Exchange) system—a type of hardware and/or software that connects calls to and from phone extensions within the business.

When it comes to choosing the right PBX system to use for your small business, there are a number of factors involved that will sway your decision toward using a particular system. The best way to get a handle of these factors is to examine the benefits and drawbacks of the different types of PBX systems that are available.