IP-based telephony services are quickly becoming the most common way that businesses communicate internally and with customers. A cloud-based private branch exchange (PBX) enables organizations of all sizes to perform voice calls over a data connection from on-site handsets or mobile devices, with a result of more cost-effective, reliable, and flexible communications for your company.

Business-class voice-over-IP (VOIP) services are revolutionizing communications. As organizations move their communication tools away from traditional phone service providers and premise-based PBX to the cloud, they're unlocking lower overhead costs, spending less on maintenance, and getting new features that can scale to meet explosive business growth. For one global organization, Dell, a move to cloud VoIP saved $39.5 million and allowed their employees to begin regularly telecommuting via mobility features.

How much does Business Class VoIP cost? It's a question we are asked all the time and the answer is simple.

The costs of a business class VoIP package are minimal when compared to the capital expense and long-term maintenance costs of legacy systems. The combination of long-term savings with advanced features including voice mobility and scalability creates an immediate impact on the bottom line. An in-depth look at the cost structure of a move to high-performance communication protocols can better illustrate the benefits.

Whoever said "if it isn't broken, don't fix it" wasn't talking about an outdated TDM phone system.

Sure, your TDM (Time Division Multiplexers) PBX may be working today. But will that be the case tomorrow?

There's any number of factors that can cause an old-school telephone system to fail when you need it most. They include damage to the equipment on premises, power problems at your site, cut cables in the phone room by phone company techs, or parts that fail because of length of time they've been in use.

If your system does stop working, how long will it take to get a technician on site who are trained on legacy equipment?

Few organizations can afford the risks to their reputation associated with something that usually "just works". You wouldn't hire a customer service representative who only occasionally answers their phone. You can't afford to sell a product that is good some of the time.

Why would you gamble on the reliability of your phone lines?

In this article, we’ll talk about the glaring differences between TDM phones and hosted voice, and why TDM can present more business risks than you ever thought possible.

The time has come to upgrade your PBX (Private Branch Exchange) system and move to the cloud. Cloud-based PBX systems are being rapidly deployed across all business sizes and segments and the benefits are transformative.

If you're ready to jump onto the cloud bandwagon, it's important to research and plan the transition. Risks of poor implementation include excessive downtime and unexpected outages during business hours. However, moving beyond a legacy PBX system doesn't have to be stressful and time-consuming. Follow these guidelines to ensure success.

If your business is growing then you are surely aware of the demands that rapidly changing technology can put on your operations. The challenge is to incorporate the right changes that will reduce costs, improve reliability, provide flexibility for meeting the demands of a mobile and remote workforce, and be a catalyst for continued growth.

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So if you're ready to leave behind the traditional analog or PRI phone systems and adopt the newer, more scalable and feature-rich VoIP technology don't commit this cardinal sin... doing a price search and signing up with the cheapest hosted VoIP provider.

Voice over IP (VoIP) is a telephony technology that delivers immense cost savings and flexibility for organizations of all sizes. Global enterprises, SMBs, and startups worldwide are increasingly switching to VoIP to facilitate a new era of agility and affordability in business phone service.

In the early days of VoIP, some consumers reported quality concerns. However, the increased prevalence of this technology has facilitated enormous quality and satisfaction gains over the past few years.

Not so long ago, the phone companies were corporate bullies with territorial monopolies, able to set whatever billing rates they pleased. With the advent of relatively new, Internet-based voice calling technologies, and the competition for customers that has resulted, today’s businesses have more options for phone service than ever before. Specifically, the rapid adoption of cloud phone services has forever changed the nature of office telephony.

There's one bill for your Internet connectivity.

There's another bill for phone service. And the phone bill may be split between two vendors... one for local calling and another for long distance calls.

Your business has used multiple service providers for so long, you may not even remember why you chose them in the first place.

This is a common scenario for most Washington D.C. businesses, and one that leads to a growing number of concerns. When your business starts to grow, it can consume more time of your staff.

When the costs of maintaining a legacy phone system become greater than cost savings of a cloud-based alternative, the decision to upgrade is simple.