Mobile phones have changed the way we live and work. Your customers are probably already texting your business line, and you don’t even know it.
While your business may still use landlines or VoIP, it's a matter of fact that most of your customers will communicate with you via cell phone.
This recent change in business communication brings a different set of interesting issues. For example, 58% of consumers have responded by text to a missed call from a business.
The problem? Most businesses aren't set up for SMS, and the messages are lost forever. The businesses simply aren’t aware that their customers are trying to contact them — and that's money down the drain.
Fortunately, getting set up with SMS for business communication isn't as challenging as you think. We'll walk you through exactly how to establish SMS within your business.
If you're looking for a replacement for your business phone system or just starting a business and looking at what phone system to purchase, you're probably swimming in what may seem like a sea of acronyms.
But, it all really boils down to two choices... Primary Rate Interface (PRI) phone systems (traditional telephony), and voice-over-IP (VoIP) phone systems delivered over Session Initiation Protocol (SIP).
What happens when you don't have access to your office?
If you're like many, you've probably seen the lack of communication it causes — especially if everyone is used to working face-to-face. While a lot of companies find interim solutions, they end up losing efficiency. They lose tasks that fall through the cracks because they're adopting new systems.
To make matters worse, most of the options they have to take their communications mobile rely on paying to access another vendor's network. They have no control over how that network operates.
A private mobile network gives organizations complete control, allowing them to set their own rules and systems, like voicemail, texting, and call recording.
But the question remains: How can you get a private mobile network — and how can you get it ASAP?
Is big telecom selling you short?
Global telecommunications providers spend a lot of money on national marketing campaigns. Super Bowl ads. Full page newspaper advertisements. Their spend for online advertising exceeds some local government budgets for technology! They always say they're the best or the fastest or the latest and greatest. But, the very nature of big telecom is to maximize profit. They want the highest possible return-on-investment (ROI) on their network assets. It's not their fault. That is what Wall Street demands.
Don't get me wrong. We here at Atlantech Online are stone cold capitalists. We’re all in business to turn a profit. However, making money doesn’t have to come at the expense of your customers. You don’t need to cut costs required to satisfy customers to compete, especially when cutting costs means cutting quality.
Here’s what big telecom doesn’t advertise in their Super Bowl commercials.
Voice-over-IP telephones (VoIP) are quickly becoming the most common way for organizations to manage voice communications. Adopting VoIP and SIP trunking allows organizations more options for communications than legacy PRI and Centrex services via major telecommunications providers.
Organizations who are considering ways to save on their phone bill may consider SIP trunking as an option. With a cloud provider for SIP services, the initial investment is minimal. If you’re confused by SIP, it’s purpose, and what it replaces, you are in the right place.
Though email, instant messaging, tweeting and other social media communication have been adopted for business purposes, telephone calling is still among the most significant and personal forms of business communication. Still, despite it's maturing, everyone has experienced the frustration of navigating a phone menu while just wanting to "talk to a real person." Communicating by telephone remains the most personal, and often convenient, way for companies to communicate with their customers leading to the conclusion that investing in voice phone lines isn't optional for modern businesses.
Any business with a concern about efficient and cost effective solutions for telecommunications has likely been informed that Voice over Internet Protocol (VoIP) telephone systems are the best choice in today’s Internet-driven society. As best as anyone can tell at first glance, it seems like VoIP services are answering many, if not all, of the primary communication needs companies require from telephone systems.