19 October 2017

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6 Keys to Building a Business Case for Unified Communications

Unified Communications by Tom Collins

In today's business climate, organizations are faced with the choice to drive change through technology or fall behind. 96 percent of executives believe digital transformation is crucial. While exploring emerging technologies is critical, upgrading the communications tools you use every day should not be underestimated.

Relying solely on outdated email and phone services could limit your organization's potential for mobility, cross-functional collaboration, and providing an innovative customer experience. Unified Communications can bring your organization's communication to the cloud, unlocking remarkable agility and best-of-class features.

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18 October 2017

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17 October 2017

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10 Factors that Impact UCaaS System Total Cost of Ownership

Unified Communications by Tom Collins

Many IT professionals believe their organization is saving money by staying with on-premises phones instead of making the switch to Unified Communications as a Service (UCaaS). However, understanding the true total cost of ownership (TCO) for premise-based phones versus cloud solutions is more complex than monthly costs and implementation costs, or capital expenditures (CapEx). To understand how UCaaS could impact your organization, expanding your cost comparison to a TCO analysis is crucial.

In this blog post, we’ll explore how the CapEx of premises-based communication tools stacks up to the operational expenditures (OpEx) of UCaaS. Cloud-based Unified Communication tools are generally billed on a monthly basis at a flat, predictable rate that’s based on the number of users and features. While this monthly fee may appear slightly more costly than the initial hardware investment of a premises-based phone system, it’s not reflective of the true OpEx of both options.

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12 October 2017

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Atlantech Online Adds Fiber Connectivity to 1400 Crystal Drive in Crystal City, Virginia

Fiber Connectivity by Tom Collins

In 2008, Atlantech Online broadened its network, lighting commercial buildings in Crystal City, Virginia with fiber Internet connectivity. Now, our network continues to expand in Crystal City to include the commercial office building at 1400 Crystal Drive.

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10 October 2017

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5 Ways to Get Maximum Value from Unified Communications as a Service

Unified Communications by Tom Collins

While more than 90 percent of organizations have adopted cloud-based apps and technologies, not all of these firms have unified multimedia communications, like phones, email, chat, file-sharing, and web conferencing, into a single cloud-based platform. However, as organizations realize the massive business benefits of Unified Communications as a Service (UCaaS) (superior reliability, mobility, and smarter collaboration), many are realizing the time is now to make the switch.

Experts predict that by 2020, more than half of organizations will have adopted UCaaS.

To learn more, check out 11 Valuable Business Benefits of Unified Communications as a Service.

The internet and mobile technology have had a profound impact on consumer behavior, which is why industry analysts like Forbes' Brian Rashid believe digital transformation is critical for organizations to survive and win customer loyalty in 2017 and beyond. Simply having technology for communications isn't a competitive advantage.

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4 October 2017

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Hybrid Cloud Implementation: How to Integrate Cloud and On-Premises Applications

Data Center by Tom Collins

In the last year alone, adoption of hybrid cloud solutions has tripled. Between 2016 and 2017, the percentage of organizations using a hybrid IT infrastructure has increased from 19% to 57%.

Hybrid cloud is a new era in IT operations, according to Dell SVP Josh Kahn to Forbes. Unlocking the potential of the cloud requires organizations to “think about IT services rather than IT projects.” A focus on the technology and how it should work is a driver for effectively lending on-premises, private, and public resources to carry an IT workload.

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28 September 2017

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How to Accurately Measure the ROI of Unified Communications

Unified Communications by Tom Collins

Making the switch to Unified Communications (Unified Communications) tools is a top priority for numerous organizations. In one recent study, over two-thirds of IT managers revealed that their employees are using communication tools beyond email and voice systems. Today’s next-most popular app options for cloud-based business communications are:

  • Audio conferencing (79%)
  • Web conferencing (76%)
  • IM/presence (73%)
  • Video conferencing (68%)
  • Screen sharing (67%)
  • Social collaboration (43%)

There’s little secret why adopting Unified Communications is a top strategic IT priority for many companies. Unlimited access to technology and the opportunity to integrate multiple methods of communication like voice, instant messaging, text (SMS), video conferencing, mobility, productivity, presence and more into a single platform can streamline communications. The result is new opportunities for collaboration.

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27 September 2017

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The 10 Biggest Unified Communications Risks (And What to Do About It)

Unified Communications by Tom Collins

Every technology carries some risks. Communications technology are inherently high-risk because of how critical they are to your businesses operations. Organizations with better internal communications are 50% less likely than their competitors to experience high employee turnover. 28% of work projects that aren’t delivered on-time are doomed by poor communication between team members. Your organization can’t deliver high-quality customer service or great products if your employees struggle to relay information and understand each other.

Any communication technology your organization chooses to adopt is going to offer both risks and rewards to your business.

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21 September 2017

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SIP Trunk Pricing: Understanding Cost and How to Get the Most Value

Business Phone Service by Tom Collins

Session Initiation Protocol, or SIP, Trunking, is a set of technologies that allow organizations to adopt cloud-based phones, unlocking numerous business benefits. Making the switch to SIP allows organizations to achieve many SIP benefits, including:

  • Lower costs,
  • Better security,
  • Flexible bandwidth allocation,
  • Enhanced service management,
  • Quality voice services, and
  • Potential for sophisticated interconnection.
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20 September 2017

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What To Do When Your Phone Provider Goes Bankrupt: Have a Plan of Action

Business Phone Service by Tom Collins

Another PBX phone company recently declared bankruptcy.

If you’re an Avaya customer, this is definitely concerning news. Avaya TDM Private Branch Exchange (PBX) users represent 22 percent of the legacy PBX user market. If you’re still using traditional switching technology for your on-premises PBX, it’s time to consider the benefits of cloud-based IP (VoIP) phones and Unified Communications (UC) tools for your business.

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