22 June 2017

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What to Expect When Upgrading to a Unified Communications System

Unified Communications by Tom Collins

When it comes to technical transition, change can be an intimidating thing. The risks associated with any technology implementation can cause fears of disruption, and when it comes to something as crucial as your organization's phones, data, and other communication tools, the risks of service interruption can affect the bottom line.

One-third of organizations today are currently planning to adopt Unified Communications as a Service (UCaaS). The cost, integration, and convenience benefits of hosted UCaaS are clear. However, the idea of any technology changeover can still feel like a headache waiting to happen. For IT pros in highly-regulated industries or at organizations with complex technical requirements, the idea of implementation planning is particularly scary.

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21 June 2017

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How Much Does Fiber Internet Cost in Washington D.C.

Fiber Connectivity by Tom Collins

As the Internet takes an increasingly dominant role in the lives of ordinary people, it also plays a progressively important part in the business world. Extremely fast, wide-bandwidth connections were once considered to be the realm of digital enterprise alone. But today, they are emerging as a vital necessity to keep businesses of all sizes competitive and operating efficiently, no matter what the industry may be.

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20 June 2017

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9 Steps to Adopting Unified Communications Solutions

Unified Communications by Tom Collins

Organizations realize the time is right to break up with their clunky old phone systems and make a move to seamless, integrated Unified Communications as a Service (UCaaS) tools.

UCaaS can allow your company to operate without communication hangups, giving all of your employees access to the data and applications they need from anywhere in the world to get their work done.

It's common for IT to feel apprehension about any technical change and the potential risk of failure. Fortunately, with the right vendor, UCaaS adoption can be truly pain-free. Failing to understand your UC needs or properly train your administrators is a risk that could lead to unsatisfactory results. However, an implementation plan that addresses all of these risks and controls against failure can help you unlock the benefits of UC without fear.

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15 June 2017

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Cloud PBX: 14 Expert Tips and FAQ's for Cloud-Based Phone Service

Business Phone Service by Tom Collins

IP-based telephony services are quickly becoming the most common way that businesses communicate internally and with customers. A cloud-based private branch exchange (PBX) enables organizations of all sizes to perform voice calls over a data connection from on-site handsets or mobile devices, with a result of more cost-effective, reliable, and flexible communications for your company.

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13 June 2017

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The Top 7 Business VoIP Providers in Maryland: Whose Service is Best?

Business Phone Service by Tom Collins

Business-class voice-over-IP (VOIP) services are revolutionizing communications. As organizations move their communication tools away from traditional phone service providers and premise-based PBX to the cloud, they're unlocking lower overhead costs, spending less on maintenance, and getting new features that can scale to meet explosive business growth. For one global organization, Dell, a move to cloud VoIP saved $39.5 million and allowed their employees to begin regularly telecommuting via mobility features.

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7 June 2017

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Cloud vs. Colocation vs. Hybrid Cloud: Which Is Best for Business?

Data Center by Tom Collins

As the servers that power your business continue their march out of the office in favor of cloud services and dedicated remote facilities, you may soon find yourself wondering why you ever hosted your own servers locally.

Before you can move your systems and files offsite, though, you’ve got to contend with a tough decision: to use a service for distributed cloud-based servers, or migrate to a shared “colocation” facility - or a mixture between the two.

Before we get into all of the factors to consider when making this decision, though, understand no matter which direction you opt for, you can’t necessarily go wrong. In some situations, the cloud might make more sense, and in others, a colocation facility may be somewhat better. But either way, any move that involves taking your servers off-premises is a good move.

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31 May 2017

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Decoding Business Class Cloud-Based Phone Service (Benefits vs. Cost)

Business Phone Service by Tom Collins

How much does Business Class VoIP cost? It's a question we are asked all the time and the answer is simple.

The costs of a business class VoIP package are minimal when compared to the capital expense and long-term maintenance costs of legacy systems. The combination of long-term savings with advanced features including voice mobility and scalability creates an immediate impact on the bottom line. An in-depth look at the cost structure of a move to high-performance communication protocols can better illustrate the benefits.

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25 May 2017

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Are You Paying Too Much for Unified Communications Services?

Unified Communications by Tom Collins

Does your monthly UCaaS bill seem a little different than what you expected during initial talks with your vendor? Does it also seem a bit expensive for what you're actually receiving?

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23 May 2017

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How Washington DC Businesses are Putting Cloud Communications to Work

Today's IT pros are focused on optimizing costs and increasing efficiency while conducting low-risk pilot programs on how to innovate with technology. In Washington D.C., cloud communication tools may lend a particular flexibility and security to highly-regulated firms. Currently, 85% of organizations have a multi-cloud strategy in place, which accounts for an estimated 79% of enterprise workloads.

Cloud communication tools are a method of delivering business communications, typically unified communications as a service (UCaaS). Instead of hosting your voice-over-IP (VOIP) telephones and apps on-site, you can take advantage of direct connectivity to a cloud vendor for more agile, integrated, and fast communications.

The benefits range from cost-savings to the ability to change your apps and phone lines in near real-time.

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18 May 2017

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Using an Outdated TDM Phone System? 7 Glaring Business Disadvantages vs. Cloud-Based Communications

Business Phone Service by Tom Collins

Whoever said "if it isn't broken, don't fix it" wasn't talking about an outdated TDM phone system.

Sure, your TDM (Time Division Multiplexers) PBX may be working today. But will that be the case tomorrow?

There's any number of factors that can cause an old-school telephone system to fail when you need it most. They include damage to the equipment on premises, power problems at your site, cut cables in the phone room by phone company techs, or parts that fail because of length of time they've been in use.

If your system does stop working, how long will it take to get a technician on site who are trained on legacy equipment?

Few organizations can afford the risks to their reputation associated with something that usually "just works". You wouldn't hire a customer service representative who only occasionally answers their phone. You can't afford to sell a product that is good some of the time.

Why would you gamble on the reliability of your phone lines?

In this article, we’ll talk about the glaring differences between TDM phones and hosted voice, and why TDM can present more business risks than you ever thought possible.

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