Mobile phones have changed the way we live and work. Your customers are probably already texting your business line, and you don’t even know it.
While your business may still use landlines or VoIP, it's a matter of fact that most of your customers will communicate with you via cell phone.
This recent change in business communication brings a different set of interesting issues. For example, 58% of consumers have responded by text to a missed call from a business.
The problem? Most businesses aren't set up for SMS, and the messages are lost forever. The businesses simply aren’t aware that their customers are trying to contact them — and that's money down the drain.
Fortunately, getting set up with SMS for business communication isn't as challenging as you think. We'll walk you through exactly how to establish SMS within your business.
What if I told you that you could supercharge your business's operations by merely adding a few tools to your Microsoft Teams platform?
It's possible. But, only if you find the right ones.
There are hundreds of integrations in the marketplace — with each one touting its importance for your business. Unfortunately, many won't positively impact your team the way they say they will.
If you're looking for a replacement for your business phone system or just starting a business and looking at what phone system to purchase, you're probably swimming in what may seem like a sea of acronyms.
But, it all really boils down to two choices... Primary Rate Interface (PRI) phone systems (traditional telephony), and voice-over-IP (VoIP) phone systems delivered over Session Initiation Protocol (SIP).
What happens when you don't have access to your office?
If you're like many, you've probably seen the lack of communication it causes — especially if everyone is used to working face-to-face. While a lot of companies find interim solutions, they end up losing efficiency. They lose tasks that fall through the cracks because they're adopting new systems.
To make matters worse, most of the options they have to take their communications mobile rely on paying to access another vendor's network. They have no control over how that network operates.
A private mobile network gives organizations complete control, allowing them to set their own rules and systems, like voicemail, texting, and call recording.
But the question remains: How can you get a private mobile network — and how can you get it ASAP?