21 March 2019

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6 Reasons to Move to a Cloud Contact Center

Business Internet Service by Tom Collins

By now, your business has probably moved at least some of your technology stack into the cloud. Ninety-six percent of organizations used at least one cloud app or service in 2018 and 81% of large companies have a multi-cloud strategy. While a cloud migration can offer significant cost savings and flexibility advantages, if you use one, your contact center may be the lifeblood of your business. Should you keep it in-house or move it to the cloud?

With proper planning and the right Unified Communications as a Service (UCaaS) partnership, a cloud contact center can help improve your operations. We've worked with a lot of small companies that have been apprehensive about moving their call center to the cloud as they are concerned about losing connectivity or exposing their important customer and prospect information in a cloud environment. We'll give you six excellent reasons to make a switch to the cloud today and show you the next step in the cloud-migration journey. We believe so much in a cloud-based contact center solution that we use it ourselves. 

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30 January 2019

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5 Ways to Evaluate SD-WAN Providers and Get the Best Service

Business Internet Service by Tom Collins

Adopting SD-WAN can provide businesses with a long list of attractive benefits, like lower costs, stronger performance, security, and agility. However, before you can unlock this potential, you need to cut through the confusion of picking the right service.

There are at least 50 distinct options for SD-WAN technology. Growing demand from businesses has resulted in countless new vendors entering the marketplace.

Many organizations are confident in the idea of SD-WAN but unsure of how to start choosing the right solution. The state of the SD-WAN ecosystem is so complex, it's been described by industry analysts as a vendor "free-for-all." If you are wondering whether there's a big difference in SD-WAN Providers, you're not alone. But how do you know which is best?

There are countless resources which detail the features of various SD-WAN solutions. While these are valuable, they don’t necessarily reveal the full picture of differences between providers.

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16 January 2019

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3 Building Riser Management Solutions That Make the Most Sense

Business Internet Service by Tom Collins

Commercial building owners and managers have justifiable reasons for seeking building riser management solutions. Inspecting the vertical riser system and telecom closets in many commercial buildings can reveal thousands of feet of aging cabling abandoned by former tenants. Abandoned cables can take up valuable space in a building's risers and create significant risks to commercial tenants, including fire safety hazards.

Abandoned cabling may not be an immediate risk to access or safety in newer commercial buildings. However, failure to identify and remove issues from the vertical riser system can create problems quickly. In 2019, the average business uses more than three times the bandwidth resources they used in 2016. The growing demand for data connectivity is fueled by installations and upgrades to communication infrastructures. 

There's no question that commercial property managers need a solution to maintain safe risers to extend communication services from the building's telco point of entry (MPoE) to the telecom closets on each floor. The market has responded to this growing need with several types of services to audit, clean up, and maintain the risers in commercial properties. There are several options for building riser management solutions, each of which offers distinct pros and cons.

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27 December 2018

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These Are the Top 5 SD-WAN Benefits

Business Internet Service by Tom Collins

Organizations are transferring data between environments at an unprecedented rate due to the adoption of bandwidth-hungry technologies like unified communications, big data analytics, and cloud backups. The result is a constant flow of data between on-site data centers, the cloud, branch offices, and remote workers. As traffic levels continue to skyrocket, there’s a need for IT administrators to improve the performance of their networks by allocating bandwidth and monitoring performance in real-time.

Software-defined WAN (SD-WAN) technology is emerging as a solution to simplify network management while improving costs and performance. SD-WAN provides a user-friendly administration interface and software tools to measure network performance metrics over multiple networks continually. SD-WAN solutions automate network management by allocating resources for more excellent performance and full visibility to create efficiencies.

Adopting SD-WAN can allow organizations to dramatically simplify the complex process of network performance management with a solution that can respond to real-time network performance. As an alternative to costlier MPLS technologies or less-sophisticated WAN management, SD-WAN can offer many financial and business benefits.

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