2 May 2019

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The 5 Benefits of Using a Cloud-Based Contact Center

Business Internet Service by Tom Collins

Are you a new business trying to decide between cloud-based contact center technology and an on-premise deployment? Nearly half of global contact centers have already deployed cloud-based solutions, according to IDC research. One-third of the remaining organizations surveyed by the researchers are currently in the process of transitioning from premises-based solutions to the cloud.

A lot of companies of all sizes are moving to cloud-based contact center technology. Why, you ask?

Mid-sized organizations and contact centers with 300 and fewer agent seats are among the fastest-growing sector of the cloud contact center market. However, enterprises and small businesses are also quickly replacing their on-site data centers and technologies with technologies such as voice-over-IP phone systems (VoIP) and Unified Cloud Communications (UC or UCaaS). Businesses of all sizes can stand to gain better cost structures, uptime, reduced overhead, and more. We’ll show you five of the most common reasons that organizations of all sizes and types can benefit significantly from adopting cloud-based contact center technology.

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25 April 2019

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Fiber vs. Wireless Internet for Business: Which is Best?

Business Internet Service by Tom Collins

Fiber vs. Wireless Internet connectivity doesn't have the same Hatfields and McCoys advesarial relationship as iOS vs. Droid, PC vs. Mac or FiOS vs. XFinity. You may already have a bias towards fiber and wireless Internet and honestly, many are not even in a location where they have such a choice to make. In fact, it's even possible to argue that they coexist quite nicely when setup to complement each other in a Business Continuity, Disaster Recovery configuration. 

But, what happens when you have to choose between the two? If they were in a head-to-head match up, which would be the better choice for your business?

We'll share an objective look at the pros and cons of each and help you weigh them accordingly for your unique requirements.

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23 April 2019

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How Much Does it Cost to Install Fiber Optic Internet in My Building?

Internet connectivity over fiber optic cables has revolutionized the proficiency at which your company can operate. Having the flexibility to increase to 100 Gb speeds over a more reliable network, has enticed businesses to switch from copper to fiber networks.

There's a dilemma though. No matter how hard you search, you can't find a set price for obtaining fiber facilities for your business. It's not always a shady trick by telecom carriers. The facts are that there are so many aspects that play into the cost. And because of this, it means you're going to need your own assessment to determine final costs.

This article will explain the contributing factors that affect the cost of your installation, so you can start planning your upgrade to fiber.

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21 March 2019

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6 Reasons to Move to a Cloud Contact Center

Business Internet Service by Tom Collins

By now, your business has probably moved at least some of your technology stack into the cloud. Ninety-six percent of organizations used at least one cloud app or service in 2018 and 81% of large companies have a multi-cloud strategy. If you have a call center, your contact center may be the lifeblood of your business. Many operating call centers ask us if a cloud migration can offer significant cost savings and flexibility advantages and should they keep it in-house or move it to the cloud?

With proper planning and the right Unified Communications as a Service (UCaaS) partnership, a cloud contact center can help improve your operations. We've worked with a lot of small companies that have been apprehensive about moving their call center to the cloud as they are concerned about losing connectivity or exposing their important customer and prospect information in a cloud environment. We'll give you six excellent reasons to make a switch to the cloud today and show you the next step in the cloud-migration journey. We believe so much in a cloud-based contact center solution that we use it ourselves. 

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20 March 2019

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How to Increase Commercial Real Estate Value: Fiber Internet Access Now More Important Than Location

In an age when most business people walk around with the entire Internet in their pockets, “location, location, location” includes high quality wireless and wired connections when it comes to influencing tenant demand and ,therefore, building valuation.

For today’s forward-looking office business landlords, tenant access to their cloud and the Internet in general has become a fundamental game changer. Buildings need to be smarter, providing better energy and resource efficiency, and adding high-speed fiber is a great way to make that happen while increasing your commercial real estate value.

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13 March 2019

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Only the Best Business Internet Access Providers Give Their Clients These 9 Things

Business Internet Service by Tom Collins

For most of us, access to the Internet has become a necessity, and high connection speeds are required to achieve maximum productivity. In fact, 46% of organizations labeled fiber Internet as "Essential" or "Important."

Whether you're a solopreneur or running a team spread across the country, a day without Internet connectivity, or even just slow connection speed, could translate to decreased productivity and even worse, profit loss. Internet connectivity is so valuable that fiber connectivity can boost the value of real estate properties.

While it's tempting to sign up for the first business Internet access provider offer you come across, smart business owners understand that choosing a broadband provider means carefully taking stock of several variables before making the decision.

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19 February 2019

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7 Advantages of Fiber Optic Internet vs. Cable

Internet connectivity over fiber optic networks has become the gold standard for fast, high-quality data transmission for businesses. Though still relatively new compared to other connectivity options, there are distinct advantages of fiber optic Internet.

Fiber relies on light instead of electricity to transmit data, which facilitates much faster Internet connections that are capable of handling higher bandwidth. According to the FCC, fiber providers consistently offer 117% of advertised speeds, even during times of peak demand. So how does it stack against the traditional copper or cable coax circuits that are still available in the market?

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30 January 2019

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5 Ways to Evaluate SD-WAN Providers and Get the Best Service

Business Internet Service by Tom Collins

Adopting SD-WAN can provide businesses with a long list of attractive benefits, like lower costs, stronger performance, security, and agility. However, before you can unlock this potential, you need to cut through the confusion of picking the right service.

There are at least 50 distinct options for SD-WAN technology. Growing demand from businesses has resulted in countless new vendors entering the marketplace.

Many organizations are confident in the idea of SD-WAN but unsure of how to start choosing the right solution. The state of the SD-WAN ecosystem is so complex, it's been described by industry analysts as a vendor "free-for-all." If you are wondering whether there's a big difference in SD-WAN Providers, you're not alone. But how do you know which is best?

There are countless resources which detail the features of various SD-WAN solutions. While these are valuable, they don’t necessarily reveal the full picture of differences between providers.

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16 January 2019

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3 Building Riser Management Solutions That Make the Most Sense

Business Internet Service by Tom Collins

Commercial building owners and managers have justifiable reasons for seeking building riser management solutions. Inspecting the vertical riser system and telecom closets in many commercial buildings can reveal thousands of feet of aging cabling abandoned by former tenants. Abandoned cables can take up valuable space in a building's risers and create significant risks to commercial tenants, including fire safety hazards.

Abandoned cabling may not be an immediate risk to access or safety in newer commercial buildings. However, failure to identify and remove issues from the vertical riser system can create problems quickly. In 2019, the average business uses more than three times the bandwidth resources they used in 2016. The growing demand for data connectivity is fueled by installations and upgrades to communication infrastructures. 

There's no question that commercial property managers need a solution to maintain safe risers to extend communication services from the building's telco point of entry (MPoE) to the telecom closets on each floor. The market has responded to this growing need with several types of services to audit, clean up, and maintain the risers in commercial properties. There are several options for building riser management solutions, each of which offers distinct pros and cons.

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27 December 2018

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These Are the Top 5 SD-WAN Benefits

Business Internet Service by Tom Collins

Organizations are transferring data between environments at an unprecedented rate due to the adoption of bandwidth-hungry technologies like unified communications, big data analytics, and cloud backups. The result is a constant flow of data between on-site data centers, the cloud, branch offices, and remote workers. As traffic levels continue to skyrocket, there’s a need for IT administrators to improve the performance of their networks by allocating bandwidth and monitoring performance in real-time.

Software-defined WAN (SD-WAN) technology is emerging as a solution to simplify network management while improving costs and performance. SD-WAN provides a user-friendly administration interface and software tools to measure network performance metrics over multiple networks continually. SD-WAN solutions automate network management by allocating resources for more excellent performance and full visibility to create efficiencies.

Adopting SD-WAN can allow organizations to dramatically simplify the complex process of network performance management with a solution that can respond to real-time network performance. As an alternative to costlier MPLS technologies or less-sophisticated WAN management, SD-WAN can offer many financial and business benefits.

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