By now, your business has probably moved at least some of your technology stack into the cloud. Ninety-six percent of organizations used at least one cloud app or service in 2018 and 81% of large companies have a multi-cloud strategy. While a cloud migration can offer significant cost savings and flexibility advantages, if you use one, your contact center may be the lifeblood of your business. Should you keep it in-house or move it to the cloud?
With proper planning and the right Unified Communications as a Service (UCaaS) partnership, a cloud contact center can help improve your operations. We've worked with a lot of small companies that have been apprehensive about moving their call center to the cloud as they are concerned about losing connectivity or exposing their important customer and prospect information in a cloud environment. We'll give you six excellent reasons to make a switch to the cloud today and show you the next step in the cloud-migration journey. We believe so much in a cloud-based contact center solution that we use it ourselves.