Are you a new business trying to decide between cloud-based contact center technology and an on-premise deployment? Nearly half of global contact centers have already deployed cloud-based solutions, according to IDC research. One-third of the remaining organizations surveyed by the researchers are currently in the process of transitioning from premises-based solutions to the cloud.
A lot of companies of all sizes are moving to cloud-based contact center technology. Why, you ask?
Mid-sized organizations and contact centers with 300 and fewer agent seats are among the fastest-growing sector of the cloud contact center market. However, enterprises and small businesses are also quickly replacing their on-site data centers and technologies with technologies such as voice-over-IP phone systems (VoIP) and Unified Cloud Communications (UC or UCaaS). Businesses of all sizes can stand to gain better cost structures, uptime, reduced overhead, and more. We’ll show you five of the most common reasons that organizations of all sizes and types can benefit significantly from adopting cloud-based contact center technology.