Mobile phones have changed the way we live and work. Your customers are probably already texting your business line, and you don’t even know it.
While your business may still use landlines or VoIP, it's a matter of fact that most of your customers will communicate with you via cell phone.
This recent change in business communication brings a different set of interesting issues. For example, 58% of consumers have responded by text to a missed call from a business.
The problem? Most businesses aren't set up for SMS, and the messages are lost forever. The businesses simply aren’t aware that their customers are trying to contact them — and that's money down the drain.
Fortunately, getting set up with SMS for business communication isn't as challenging as you think. We'll walk you through exactly how to establish SMS within your business.