9 May 2019

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The Essential Guide to Yealink Phones

Business Phone Service by Tom Collins

Many in business who are looking for the best price for a fully featured business handset are finding Yealink phones. Yealink is a Chinese company and they manufacture their phones in China. Despite recent increases in tariffs, we are finding that their pricing is tough to match. But, since Yealink is a relatively new company and most of their business thus far has been in Asia, customers and prospects often ask us lots of questions about Yealink. As a result, we thought... wouldn't it be great if someone put together a single resource which answers the big questions so that a potential business buyer can make an assessment quickly?

We'll provide answers to the big questions in this post so that you can know if Yealink phones deserve to be on your shortlist of office phone system options.

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2 May 2019

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The 5 Benefits of Using a Cloud-Based Contact Center

Business Internet Service by Tom Collins

Are you a new business trying to decide between cloud-based contact center technology and an on-premise deployment? Nearly half of global contact centers have already deployed cloud-based solutions, according to IDC research. One-third of the remaining organizations surveyed by the researchers are currently in the process of transitioning from premises-based solutions to the cloud.

A lot of companies of all sizes are moving to cloud-based contact center technology. Why, you ask?

Mid-sized organizations and contact centers with 300 and fewer agent seats are among the fastest-growing sector of the cloud contact center market. However, enterprises and small businesses are also quickly replacing their on-site data centers and technologies with technologies such as voice-over-IP phone systems (VoIP) and Unified Cloud Communications (UC or UCaaS). Businesses of all sizes can stand to gain better cost structures, uptime, reduced overhead, and more. We’ll show you five of the most common reasons that organizations of all sizes and types can benefit significantly from adopting cloud-based contact center technology.

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30 April 2019

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7 Key Points to Consider When Choosing a Data Center

Data Center by Tom Collins

Information is the worlds most important commodity. And typically, information is stored as data somewhere on the Internet.

With so much riding on the proper storage, security, and handling of data, it's essential that your business finds the right place to house it all. Proper data management is what makes data centers a valuable asset to any company, whether large or small. But with so many options, how can you decide what matters when making your decision?

This article will explore the top things you need to consider when choosing a data center so you can be sure your choice is the right one.

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25 April 2019

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Fiber vs. Wireless Internet for Business: Which is Best?

Business Internet Service by Tom Collins

Fiber vs. Wireless Internet connectivity doesn't have the same Hatfields and McCoys advesarial relationship as iOS vs. Droid, PC vs. Mac or FiOS vs. XFinity. You may already have a bias towards fiber and wireless Internet and honestly, many are not even in a location where they have such a choice to make. In fact, it's even possible to argue that they coexist quite nicely when setup to complement each other in a Business Continuity, Disaster Recovery configuration. 

But, what happens when you have to choose between the two? If they were in a head-to-head match up, which would be the better choice for your business?

We'll share an objective look at the pros and cons of each and help you weigh them accordingly for your unique requirements.

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23 April 2019

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How Much Does it Cost to Install Fiber Optic Internet in My Building?

Internet connectivity over fiber optic cables has revolutionized the proficiency at which your company can operate. Having the flexibility to increase to 100 Gb speeds over a more reliable network, has enticed businesses to switch from copper to fiber networks.

There's a dilemma though. No matter how hard you search, you can't find a set price for obtaining fiber facilities for your business. It's not always a shady trick by telecom carriers. The facts are that there are so many aspects that play into the cost. And because of this, it means you're going to need your own assessment to determine final costs.

This article will explain the contributing factors that affect the cost of your installation, so you can start planning your upgrade to fiber.

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18 April 2019

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The 6 Best Contact Center Solutions for 2019

Business Phone Service by Tom Collins

If you are in charge of your organizations contact center, you're probably constantly on the prowl for the best technology available to insure maximum productivity at the best price. You probably also want solutions that are both reliable and cutting edge, but without a steep learning curve for you or your agents. You also know the value of a trusted advisor--an expert you can lean on to get an objective opinion with your best interests in mind.

Hundreds of customers lean on us as a trusted advisor because we've helped a lot of small businesses implement phone services, including contact center solutions, over the years. Leveraging that expertise, we'll give you the top six options you should look into.

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16 April 2019

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8 Things to Know About Migrating From PRI to SIP

Business Phone Service by Tom Collins

For over 40 years, Primary Rate Interface (PRI) ruled the business phone system market. But with tech advancements, PRI is dated, and most companies have moved to Session Initiation Protocol (SIP). If you haven't moved from PRI to SIP... you will be doing so, soon. 

So what happens when you've decided to update your business phone service to keep up with your competitors? How will you know when the time is right to migrate service when you're trying to operate your business as normal?

At Atlantech Online, we're constantly helping our customers with to answer their questions. You see, most companies aren't sure if the change will interrupt their business operations or if their users will adapt to the change. That's why we'll lay out the eight factors you need to consider before migrating from PRI to SIP. These will set you on the right track and clear up any doubt as to whether SIP is right for you.

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11 April 2019

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What is the Best Business Phone Model Handset to use with a Cloud-Based PBX?

Business Phone Service by Tom Collins

10 years ago, our customers almost always purchased a premise-based PBX from Atlantech Online when engaged with us for a new PBX. Now, customers rarely elect for a premise-based PBX, choosing instead to go with a cloud-based private branch exchange (PBX). In our experience, customer satisfaction with either a premise-based or cloud-based PBX has centered on how the user feels about their handset. Though with a Cloud PBX you can work without a handset on your desk, most users, especially older members of our customer workforce, insist on having a business handset phone model that works well and feels good in their hand... or against their face... throughout the workday.

The number of handset choices is plentiful and there is a handset designed for almost any situation. So how do you find the best fit for your needs?

We've provided top-notch telecommunications services to businesses in the Washington, D.C. area for 20+ years, so we know what works best for cloud-based PBX. We'll share our lessons learned with you below.

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9 April 2019

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What are the Best VoIP Phone Systems for Schools in 2019?

Business Phone Service by Tom Collins

Few people think of the administrative side of the education system when discussing schools and budgeting for education. They care, rightfully so, about the students, their education curriculum, and the employment opportunities students will have upon graduation.

But for those working behind the scenes in the budgeting process and in day-to-day school operations, it's critical to have systems that keep the schools and administrations running. Just like any business, Internet service or business phone service that facilitate how the school communicates with the world outside the schools grounds is pivotal to its success as an organization. This is the case whether it's a large public school system or a single site private school.

This article will explore the necessary features of VoIP phone systems for schools, share some recommended models, and explain how they'll make your administrative side shine.

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4 April 2019

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The Best Office Phone Systems Have These 7 Features and Pricing

Business Phone Service by Tom Collins

Most businesses upgrade office phone systems every 7-10 years. Selecting an office phone system and features is a big decision and one you'll most likely have to live with for the next decade. You don't want to settle for "good enough" now because upgrading in a few years may not be an option after all. It's best to anticipate what your users want and need over the next decade. Nobody has a crystal ball, but you can future-proof yourself. 

Phone system hardware, features, and the type of service you select can all have an impact on the implementation and maintenance costs of a voice-over-IP (VoIP) office phone system. Name brand phone systems with extensive features are costlier than low-end, generic phone handsets, but you ultimately need an office phone system which will meet the requirements of your workforce for several years to come.

An office phone system is an expense, but you need a phone system that your employees will be happy with which will give you a communications advantage in the market. Atlantech Online serves business and government only. Every day we hear about their wants and needs, so we can show you which office phone system features will make the difference between “good enough” and “best-in-class,” so you can keep realizing value from your phone system over a 7-to-10 year timespan.

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