16 April 2019

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8 Things to Know About Migrating From PRI to SIP

Business Phone Service by Tom Collins

For over 40 years, Primary Rate Interface (PRI) ruled the business phone system market. But with tech advancements, PRI is dated, and most companies have moved to Session Initiation Protocol (SIP). If you haven't moved from PRI to SIP... you will be doing so, soon. 

So what happens when you've decided to update your business phone service to keep up with your competitors? How will you know when the time is right to migrate service when you're trying to operate your business as normal?

At Atlantech Online, we're constantly helping our customers with to answer their questions. You see, most companies aren't sure if the change will interrupt their business operations or if their users will adapt to the change. That's why we'll lay out the eight factors you need to consider before migrating from PRI to SIP. These will set you on the right track and clear up any doubt as to whether SIP is right for you.

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11 April 2019

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What is the Best Business Phone Model Handset to use with a Cloud-Based PBX?

Business Phone Service by Tom Collins

10 years ago, our customers almost always purchased a premise-based PBX from Atlantech Online when engaged with us for a new PBX. Now, customers rarely elect for a premise-based PBX, choosing instead to go with a cloud-based private branch exchange (PBX). In our experience, customer satisfaction with either a premise-based or cloud-based PBX has centered on how the user feels about their handset. Though with a Cloud PBX you can work without a handset on your desk, most users, especially older members of our customer workforce, insist on having a business handset phone model that works well and feels good in their hand... or against their face... throughout the workday.

The number of handset choices is plentiful and there is a handset designed for almost any situation. So how do you find the best fit for your needs?

We've provided top-notch telecommunications services to businesses in the Washington, D.C. area for 20+ years, so we know what works best for cloud-based PBX. We'll share our lessons learned with you below.

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9 April 2019

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What are the Best VoIP Phone Systems for Schools in 2019?

Business Phone Service by Tom Collins

Few people think of the administrative side of the education system when discussing schools and budgeting for education. They care, rightfully so, about the students, their education curriculum, and the employment opportunities students will have upon graduation.

But for those working behind the scenes in the budgeting process and in day-to-day school operations, it's critical to have systems that keep the schools and administrations running. Just like any business, Internet service or business phone service that facilitate how the school communicates with the world outside the schools grounds is pivotal to its success as an organization. This is the case whether it's a large public school system or a single site private school.

This article will explore the necessary features of VoIP phone systems for schools, share some recommended models, and explain how they'll make your administrative side shine.

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4 April 2019

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The Best Office Phone Systems Have These 7 Features and Pricing

Business Phone Service by Tom Collins

Most businesses upgrade office phone systems every 7-10 years. Selecting an office phone system and features is a big decision and one you'll most likely have to live with for the next decade. You don't want to settle for "good enough" now because upgrading in a few years may not be an option after all. It's best to anticipate what your users want and need over the next decade. Nobody has a crystal ball, but you can future-proof yourself. 

Phone system hardware, features, and the type of service you select can all have an impact on the implementation and maintenance costs of a voice-over-IP (VoIP) office phone system. Name brand phone systems with extensive features are costlier than low-end, generic phone handsets, but you ultimately need an office phone system which will meet the requirements of your workforce for several years to come.

An office phone system is an expense, but you need a phone system that your employees will be happy with which will give you a communications advantage in the market. Atlantech Online serves business and government only. Every day we hear about their wants and needs, so we can show you which office phone system features will make the difference between “good enough” and “best-in-class,” so you can keep realizing value from your phone system over a 7-to-10 year timespan.

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2 April 2019

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6 Key Benefits of Local Colocation Data Centers

Data Center by Tom Collins

For many businesses today, colocation just makes sense. It provides the infrastructure and security of a dedicated data center without the costs of maintaining such a facility on your own. By housing their servers in a colocation facility, companies enjoy the benefits of having their servers in the cloud while still maintaining physical control of their systems.

When a manufacturer decides to build a new plant, most build near existing roads and utilities. Taking advantage of existing infrastructure mitigates the costs to the company. Building their own roads and power plant significantly increases the costs of both construction and ongoing operation and maintenance.

Today, information is the main commodity and that information resides on servers. Servers require infrastructure as well; such as power, cooling, connectivity, and security, all built with redundancies and backups. Colocation gives you the ability to to mitigate costs by housing your servers in a facility that provides the infrastructure and physical security to keep your deployment safe and operational.

Colocation gives you control over your systems. You and your tech team can physically access servers at a colocation center as needed.

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28 March 2019

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How to Get the Best Deal on Commercial Phone Service Without Sacrificing Quality

Business Phone Service by Tom Collins

Are you having trouble with your current commercial phone service provider?

Perhaps you're considering making a switch due to confusion over your monthly bill or an interest in making the switch to cloud-based phone service.

Or maybe you're evaluating business phone options since you're starting a new business or opening a new location, and need to make sure you make the right choice.

Business phone service should be a simple proposition--you want your phones to work reliably, and you don't want to pay excessive, variable, or confusing amounts each month for quality voice communications. Unfortunately, not every phone service carrier provides quality guarantees to their phone service customers or long-term pricing guarantees. We'll show you how to find a service partner you can trust who will give great value for your money.

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21 March 2019

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6 Reasons to Move to a Cloud Contact Center

Business Internet Service by Tom Collins

By now, your business has probably moved at least some of your technology stack into the cloud. Ninety-six percent of organizations used at least one cloud app or service in 2018 and 81% of large companies have a multi-cloud strategy. If you have a call center, your contact center may be the lifeblood of your business. Many operating call centers ask us if a cloud migration can offer significant cost savings and flexibility advantages and should they keep it in-house or move it to the cloud?

With proper planning and the right Unified Communications as a Service (UCaaS) partnership, a cloud contact center can help improve your operations. We've worked with a lot of small companies that have been apprehensive about moving their call center to the cloud as they are concerned about losing connectivity or exposing their important customer and prospect information in a cloud environment. We'll give you six excellent reasons to make a switch to the cloud today and show you the next step in the cloud-migration journey. We believe so much in a cloud-based contact center solution that we use it ourselves. 

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20 March 2019

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How to Increase Commercial Real Estate Value: Fiber Internet Access Now More Important Than Location

In an age when most business people walk around with the entire Internet in their pockets, “location, location, location” includes high quality wireless and wired connections when it comes to influencing tenant demand and ,therefore, building valuation.

For today’s forward-looking office business landlords, tenant access to their cloud and the Internet in general has become a fundamental game changer. Buildings need to be smarter, providing better energy and resource efficiency, and adding high-speed fiber is a great way to make that happen while increasing your commercial real estate value.

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14 March 2019

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Atlantech Online Delivers Fiber Connectivity to 6116 Executive Blvd in Rockville, MD

Fiber Connectivity by Tom Collins

Atlantech Online recently connected another premier office building in Rockville, MD with fiber, bringing the total number of properties in Rockville served by Atlantech to 37. Our network has now expanded to include 6116 Executive Blvd, a building formerly occupied by the National Institutes of Health (NIH).

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13 March 2019

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Only the Best Business Internet Access Providers Give Their Clients These 9 Things

Business Internet Service by Tom Collins

For most of us, access to the Internet has become a necessity, and high connection speeds are required to achieve maximum productivity. In fact, 46% of organizations labeled fiber Internet as "Essential" or "Important."

Whether you're a solopreneur or running a team spread across the country, a day without Internet connectivity, or even just slow connection speed, could translate to decreased productivity and even worse, profit loss. Internet connectivity is so valuable that fiber connectivity can boost the value of real estate properties.

While it's tempting to sign up for the first business Internet access provider offer you come across, smart business owners understand that choosing a broadband provider means carefully taking stock of several variables before making the decision.

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