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Blog Category // Who Needs Operator Connect?

What number types does Operator Connect support beyond standard DIDs?

Operator Connect supports standard direct inward dialing (DID) numbers, toll-free numbers (carrier-dependent), and new ...

How does Operator Connect work with existing contact center software?

Operator Connect provides PSTN connectivity to Microsoft Teams, and contact center integration depends on whether the ...

How does Operator Connect handle call queues and auto attendants?

Call queues and auto attendants are configured and managed natively within the Microsoft Teams Admin Center when using ...

What does Operator Connect actually cover beyond basic calling?

Operator Connect through a full-featured carrier covers significantly more than inbound and outbound PSTN calls. The service ...

What kinds of organizations benefit most from Operator Connect?

Organizations already using Microsoft 365 as their primary platform and looking to consolidate telephony into Teams benefit ...