What does Operator Connect actually cover beyond basic calling?

Operator Connect through a full-featured carrier covers significantly more than inbound and outbound PSTN calls. The service typically includes auto attendants, call queues, call groups, advanced call routing, call flow management, call analytics, Dynamic E911 location routing, spam call blocking via STIR/SHAKEN, and number porting with no service interruption.

Atlantech Online's Operator Connect offering includes unlimited local and domestic long-distance calling, enterprise dial plans, number blocking, new number acquisition, and compatibility with desktop, mobile (iOS and Android), web browser, and Teams-certified desk phones. Every deployment also includes the free atlantech|Call Manager tool, which provides wizard-driven phone setup, role-based access controls, and real-time call visibility for non-technical administrators. Optional add-ons include atlantech|Call Recording (encrypted, PCI DSS and HIPAA compliant, with agent scoring and 360-degree interaction analytics) and atlantech|text for SMS and MMS messaging from business numbers inside Teams. The platform is also compatible with Microsoft Copilot and AI voice analytics.