4 December 2019

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SIP Trunking vs. Hosted PBX: What's the Difference?

Business Phone Service by Tom Collins

Voice-over-IP (VoIP) telephony can feel like a sea of acronyms. For many business administrators who are hoping to achieve lower costs on business communications, it can be difficult to make sense of all the options available. Without a technical background in VoIP, it's hard to make sense of things like SIP Trunking and a PBX, and the relative pros and cons of all options available.

Customers often ask me, "what's the difference between SIP Trunking and Hosted PBX?" I'll explain more below, but that's not the right question to be asking.

The truth is, the right business communications system is not a choice between Hosted PBX and SIP Trunking. They are different terms as Hosted PBX service uses SIP to connect to VoIP endpoints (such as a VoIP telephone or a mobile app), and a PBX at a customer premises can use SIP trunks (in lieu of an expensive PRI service). In this blog post, we'll define both Hosted PBX and SIP trunking, so you can see how they might fit into your VoIP decision.

SIP Trunking and Hosted PBX: What You Need to Know

One of the biggest decisions organizations make when using VoIP is between a hosted private branch exchange (PBX) or a PBX that is hosted on your premises. If you use a Hosted PBX, your vendor handles the technical aspects of providing service. The vendor will provide SIP trunks to enable you to make telephone calls either over an Internet connection or a separate Ethernet connection specifically for voice.

Organizations that opt to have a premise-based PBX will often manage the PBX themselves or pay the vendor to manage it on site for them. Choosing between premise-based or Hosted PBX options offers some trade-offs in flexibility, security, pricing, and ability to scale.

As a business telecommunications provider in the Washington DC metro area for over two decades, we know just how important it is to get exactly what you need and nothing more. Some of our competitors (especially big telecom) only offer rigid cookie-cutter packages, which result in wasted services and expense. But we built our business with both reliability and flexibility in mind so that we can tailor offerings to meet the complex needs of our clients. That means you get a better value. If you'd like to learn more about why our DC, Maryland, and Virginia customers love us, click here.

Hosted PBX

A hosted private branch exchange (PBX) provides PBX functionality (such as automated attendant, automatic call distribution, voicemail, call transfer, etc.) without having to own or maintain all necessary equipment on site. A PBX works by routing calls to extensions while allowing your VoIP service provider to maintain all necessary equipment and software.

To learn more, we recommend Hosted PBX vs. Traditional On-Premise PBX: Which is Better?

Pros of Hosted PBX

  • Includes "standard PBX" services, including voicemail, conference calls, and call records
  • Can include add-on services such as conferencing or mobility features, depending on your business's needs
  • Not required to purchase, maintain, or upgrade PBX equipment
  • Power for equipment is not required on site. So, if a thunderstorm knocks out power to your building, your PBX is still up because it's hosted "in the cloud"!
  • Minimal onsite equipment is required, typically just handsets and a gateway
  • High degree of scalability and flexibility, depending on vendor
  • Potential for greater cost savings with bundling unified business communications

Cons of Hosted PBX

  • Quality of service (QoS) depends on the consistency of your connection to the vendor's hosted service
  • Service provider maintains a high degree of control
  • Vendor feature and add-on service offerings can vary

Cost of Hosted PBX

The cost of Hosted PBX services can vary between carriers. Typically, businesses can anticipate a small setup fee, some equipment investment costs, and a monthly recurring fee. Both will vary according to the number of users, add-on features, and other factors. If you already have handsets that interoperate with your carrier, your equipment investment costs will be significantly lower.

Pricing can vary according to add-on services but will typically be in the range of $10–$25 monthly per phone line for unlimited local and long-distance calling.

From Legacy PBX to UCaaS

SIP Trunking

SIP Trunking uses IP (at the application layer... like HTTP or SMTP) to connect a phone call to the Public Switched Telephone Network (PSTN), replacing a traditional "phone trunk" such as a Primary Rate Interface (PRI) or analog line. SIP trunking can be used by an on-premise PBX and a gateway to connect your Internet telephony service provider to your PBX.

Trunking to a Hosted PBX is typically done using SIP.

SIP Trunking's primary functions include:

  • Locating the user
  • Selecting the end system for a session
  • Learning user availability
  • Determining the capability of the end-user system
  • Establishing a session (call)
  • Managing the call session, including termination, transfers, and more

SIP Trunking Pros

  • Leverages your IP Network, turning voice into an application on the network
  • Potential for improved cost efficiency and cost savings
  • Additional call appearances can be added quickly without having to wait for more circuits to be installed
  • Call appearances can be routed to other sites quickly, so you have flexibility with where phone service is being provided

SIP Trunking Cons

  • Effective bandwidth analysis to protect QoS is especially important, due to multimedia transmissions
  • Can require higher investment costs, due to need to acquire new equipment and retire old equipment
  • The newness of this technology can make finding talent and troubleshooting help more challenging

Alternatives to SIP Trunking

SIP Trunking isn't an alternative to hosted or on-premise PBX. It's an alternative to publicly-switched telephone network (PSTN) technologies, which include:

  • T1
  • Primary Rate Interface (PRI)
  • Analog lines

Getting the Best for Your Business

Which flavor of VoIP is right for your business? If you're having trouble identifying the features and technologies your business needs, you're not alone. Atlantech has successfully helped many businesses navigate the confusing waters of technology to match the right system with the need.

To learn more about Atlantech Online's convenient and quality hosted voice services for businesses of all sizes, click here to contact an expert representative.

From Legacy PBX to UCaaS





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About the author:

Tom Collins (Twitter, LinkedIn) - is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.