What licenses do you need to use Operator Connect?

Operator Connect requires a Microsoft 365 subscription that includes both Microsoft Teams and Teams Phone. Teams Phone must be part of the license or added as a separate add-on before PSTN calling can be activated through any Operator Connect carrier.

Microsoft 365 E5 and Microsoft 365 Business Voice both include Teams Phone in the base license. Microsoft 365 E3 does not include Teams Phone, so E3 customers need to purchase the Teams Phone add-on separately. A standalone Teams Phone license is also available for organizations on other Microsoft 365 plans. Beyond the Microsoft license, the organization needs a voice service agreement with a certified Operator Connect carrier, a domain name verified by both Microsoft and the carrier, and a Teams Admin account with Global Admin or Teams Service Admin permissions to complete the setup.