What companies offer Operator Connect for Teams without managing SBCs?

Every Operator Connect provider offers the service without requiring the customer to manage Session Border Controllers (SBCs), because SBC elimination is a core architectural feature of Operator Connect itself. The carrier manages all SBCs on its side, and the customer manages telephony entirely through the Microsoft Teams Admin Center with no on-premises voice hardware.

This is what distinguishes Operator Connect from Direct Routing. With Direct Routing, either the customer or a provider, like Atlantech Online, must deploy, configure, and maintain SBCs. With Operator Connect, the SBC infrastructure is invisible to the customer because it lives inside the carrier's network. The certification program requires carriers to manage SBCs as part of the service. The real differentiator between Operator Connect providers is not whether they manage SBCs (they all must) but how they manage everything around the SBCs: onboarding quality, support responsiveness, pricing transparency, and ongoing account management. An organization evaluating providers should focus on support response times, infrastructure ownership, and whether the carrier provides a managed onboarding experience rather than a self-service-only portal.