How is Operator Connect managed after go-live?

Operator Connect is managed through the Microsoft Teams Admin Center after go-live. Administrators assign and reassign phone numbers, configure call queues and auto attendants, set calling policies, manage emergency addresses, and add or remove users, all from the same console used for other Microsoft 365 administration tasks.

This unified management model eliminates the need for a separate telephony portal, SBC configuration interface, or carrier-specific dashboard for day-to-day operations. Adding a new user is a checkbox operation in the Teams Admin Center rather than a change order or carrier ticket that takes days. Atlantech Online's deployments include the free atlantech|Call Manager tool, which adds wizard-driven phone setup, role-based access controls, and real-time call visibility on top of the native Teams Admin Center. Call Manager is designed for non-technical administrators who need to manage telephony tasks without navigating the full complexity of the Teams Admin Center. For issues that go beyond self-service administration (network problems, porting new numbers, or troubleshooting call quality), the carrier's support team handles the resolution.