How does Operator Connect handle emergency calling and 911 compliance?

Operator Connect supports Dynamic E911 and Nomadic E911 to comply with Kari's Law and RAY BAUM's Act. The carrier validates civic addresses in real time, routes 911 calls to the correct Public Safety Answering Point (PSAP) based on the caller's actual location, and fires on-site notifications when a 911 call is placed.

Kari's Law (effective February 2020) requires direct 911 dialing without a prefix like "9" and requires on-site notification when a 911 call is made. RAY BAUM's Act Section 506 (effective January 2021 for fixed devices, January 2022 for non-fixed devices) requires that a "dispatchable location" (civic address plus granular detail like floor, suite, or room number) be transmitted with every 911 call. Operator Connect addresses both through the Location Information Service (LIS), which maps network identifiers like subnets, switch ports, and Wi-Fi BSSIDs to civic addresses. IT populates the LIS once, and Teams updates the dispatchable location dynamically as users move between network locations. Off-premises users (working from home, traveling, or at remote sites) are prompted to confirm their current address, which is then validated and used for PSAP routing. Atlantech Online includes guided E911 validation and test PSAP access as part of its Operator Connect onboarding process.