What does dynamic E911 location routing look like when employees are working remotely in a GCC High Teams environment?
Dynamic E911 in a GCC High Teams environment detects a remote employee's physical location and routes emergency calls to the correct local Public Safety Answering Point (PSAP) with a dispatchable street address. This meets the requirements of RAY BAUM's Act and Kari's Law for accurate emergency location reporting.
For remote workers, the Teams client can detect location using the device's operating system location services (Windows or Mac), the connected Wi-Fi access point, or the Ethernet subnet. When an employee dials 911, Teams matches the detected network information to a pre-configured emergency address and routes the call to the appropriate PSAP with that address attached. If automatic detection fails (which can happen with VPN full-tunnel configurations that mask the local subnet), the system can prompt the user to manually enter their location, or it falls back to a statically defined emergency address in the user's profile. Administrators configure dynamic emergency calling through the Teams Admin Center by mapping network identifiers (subnets, Wi-Fi access points, Ethernet switches) to emergency addresses with geo codes. For Direct Routing in GCC High, the administrator must also configure the connection to an Emergency Routing Service (ERS) provider or set up Emergency Location Identification Number (ELIN) handling on the SBC. Emergency addresses older than two years must be re-created before they can be assigned to network identifiers.