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Why Unified Communications Are So Important: 4 Unavoidable Truths

Why Unified Communications Are So Important: 4 Unavoidable Truths

Unified Communications (UC) is the answer to a slew of problems that used to bedevil business communications. 

Can you remember a time when your voicemail, fax, email, video calls, and instant messaging were all on different platforms? It was chaotic and time-consuming to manage the disparate systems. 

Managing a complete communications solution meant purchasing multiple pieces of hardware and licenses for a dozen pieces of software. It also meant needing someone to supervise it all. And then everyone had to be trained!

Enter Unified Communications. 

Now, companies have the ability to package all of their communications needs in one place. While that feature alone should have you nodding in approval, this list will shed some light on why unified communications are so important.

4 Reasons Unified Communications Are Important for Your Business

As nearly any corporate employee will tell you, there are a lot of programs and software required to maintain efficiency within the business. A significant amount of these tools center around communications.

Ensuring that all team members are able to communicate their ideas, share documents, and confirm project details is paramount to the success of your company. The problem arises when an organization is using various platforms that can't integrate into one another. This creates the need for something called Unified Communications.

Unified Communications as a Service (UCaaS) is the go-to solution to connect tools like instant messaging, web and video conferencing, data sharing, voice, and even email.

Unified communications ensures everyone is on the same page. In addition, here are four reasons unified communications are important for your business.

1. Reduces Response Time


In today’s marketplace, consumers expect everything to be done quickly and efficiently. If they don't receive a quick response to their inquiry, they will move on to someone who will. This means two things need to happen.

First, your team must have a method in which to easily relay information and messages to these customers.

Second, and perhaps even more importantly, your team must be able to relay information to each other in a seamless manner before it even reaches the customer.

When you use standalone services, you run the risk of important messages or information falling through the cracks. Even if you receive them, it might be too late.

Imagine being fully capable of solving a customer’s problem but still losing them because you couldn't relay the information fast enough. Even if you do, a second-rate communications system could cause poor call quality and a negative experience for the customer. A unified communications system ensures proper internal and external communication and oftentimes leads to increased sales and profits.

2. Improved Team Collaboration

When all your platforms can talk to each other, it’s much easier to collaborate and get things done. For example, imagine having a team spread out across 5 states being able to present documents in a conference call and then share those documents via instant messaging afterward.

Regardless of where they are, being tied into the same server allows them to work alongside each other in real-time. In today’s remote working world, a unified communications system also ensures that all employees have the proper access when away from the office for any reason.

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3. Superior Reliability

Your day is usually as packed as possible with meetings, reports, and deadlines. No one has time to waste on an unreliable system or one of their communication tools crashing and bringing everything to a grinding halt.

The right system will ensure that if one platform fails, another tool will pick it up to avoid latency. More importantly, the right system will ensure that phone calls with customers and other team members are not dropped mid-conversation.

4. Affordable Pricing

It doesn’t matter how successful your business is; you never want to waste money. Those precious budget dollars can always be invested somewhere else in your company.

Multiple services means multiple bills being paid to different companies. Many of those bills include a portion that covers the company’s overhead. When you consolidate into one system, the overall cost becomes significantly lower. To test this, we invite you to add up your monthly totals for all your communication services. Then, request a quote a compare how much we can help you save.

Finding The Unified Communications Provider You Need

Knowing the benefits of Unified Communications is one thing, selecting the right provider is another.

Atlantech is a trusted name when it comes to providing high-performance fiber optic Internet to power all of your communication platforms. With over 20 years in the industry, we understand the telecommunications trends before they become the new mode of operations.

Request a quote to see how we can help you unlock your company's next level of potential.

10 questions to ask before you buy UCaaS

Tom Collins
Post by Tom Collins
November 25, 2020
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.