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Why UCaaS is Your Secret Weapon in Battling the Great Resignation

Why UCaaS is Your Secret Weapon in Battling the Great Resignation

“I quit!” has been said more times this year than ever before. A record number of American workers said “farewell” to their jobs in April. And then again in July. And once more in August. 

While economists are studying the specific cause(s), business continues to feel the impact of “The Great Resignation.” At this point, you’re in one of three categories:

  1. Your company has experienced turnover and needs to maximize efficiency and productivity for your employees while positions are filled.
  2. Your company hasn’t seen any turnover and wants to prevent it.
  3. Your company wants to go on the offensive to recruit and hire amazing people looking for new opportunities.

So, which category is your business in? Strangely enough, there is an available solution for companies in each of these three categories: UCaaS, or “Unified Communications as a Service.” But how exactly will a cloud-based communications platform help maximize productivity, prevent turnover, or help you hire the best remote talent?

Read on to find out. 

10 questions to ask before you buy UCaaS

How to Implement UCaaS and Win During "The Great Resignation"

In the months since COVID-19 first shook the economy to its core, priorities have shifted for businesses and employees alike. Employees are leaving their jobs in droves, looking for something better, something more fulfilling, and, often, something that enables them to work from home. What’s your strategy to keep your business afloat in this time of personnel upheaval?

There are two approaches you can take:

  • Maximize efficiency and productivity so you can run with a reduced workforce.
  • Take advantage of people’s willingness to look for new jobs, and offer remote-friendly work options to attract those workers.

Whether you’re going for Option A or Option B, choosing a unified communications provider can help. Let’s take a look at the solutions UCaaS offers. 

Stemming the Tide of “The Great Resignation” with UCaaS

On average, professional teams spend 60 percent of their week on emails, information gathering, communication, and collaboration. That leaves only 40 percent of the week for other tasks related to their professional duties. This unbalance creates an opportunity to increase team efficiency.

UCaaS helps break down silos. With this system in place, your information will be centralized in one location. This will cut down on the time your employees spend searching for data, or sending emails asking for clarification, or sharing data that could be centrally available. Specific departments can experience even more benefits. For example, if you have a contact center, your CCaaS and UCaaS solutions can be synced, allowing for greater team accessibility to customer information.

Related Read: UCaaS vs. CCaaS: The Best Option for Business Communications?

The result here will be more productivity and higher efficiency. Fewer staff members can do the same amount of work without wasting time on working on unproductive tasks. The result will be happier staff, and a better experience for your customers. Win-win!

Using UCaaS as a Hiring and Recruitment Tool

Maybe you’re not looking to use UCaaS to push through with a skeleton crew, rather you want to use it as a technical advantage to go on the hiring offensive and recruit some desired talent. Let’s take a look at the different methods you can use to accomplish this: 

Offer Hybrid and Remote Work Opportunities

Remote work is becoming increasingly popular and ubiquitous in the days following the initial outbreak of COVID-19. Good news: UCaaS is cloud-based, which means your employees can work from anywhere.

Offering remote work helps your hiring efforts in two major ways. First, your candidate pool is no longer limited by physical location. You no longer need to search for candidates in your zip code, or consider paying for relocation for a particularly strong candidate from out of state. With cloud-based UCaaS, you can hire the best candidate for the job, no matter where they’re located.

In the current climate, however, even local candidates may prefer a remote-work option. The Atlantic discusses a “Great Reshuffling” of how Americans think about work. The past few years have changed priorities for many Americans, causing them to make career moves or housing moves. Workers are less inclined to tolerate long, strenuous commutes. If your office is in an inconvenient location, a worker may elect to seek work elsewhere. Also, those with school-aged children or a single-parent household desire the work/home flexibility afforded by being able to work at home. 

UCaaS gives your employees all the tools they need to work from their home offices, cutting commute issues right out of the equation. The term we like to use is “connected independence.” In this model, workers can stay connected to coworkers and clients using UCaaS tools while working from the comfort of their own home or workspace. 

Streamlined Tech Stack and Work Environment

Even without offering remote work, UCaaS can help you win top talent. Why? Because you’ll be able to offer workers a streamlined tech stack. 

In the modern age, many companies are eager to constantly incorporate the latest and greatest tools for their teams. While they may mean well, the result is that their teams are stuck using half a dozen tools or more. As a result, employees waste time platform-switching, finding information, and emailing colleagues to get data they should be able to access on their own. This can cause frustration and tedium for employees.

When you’re getting maximum value from unified communications as a service, you offer a different way to work: fewer emails, fewer tools. That means your employees will waste less time on soul-withering, menial tasks, and more time actually getting their work done. 

A UCaaS Provider Ready to Help You Through the Great Resignation

Atlantech Online is here to help guide you and your organization through the Great Resignation. UCaaS and CCaaS can increase productivity, simplify work, and give you the opportunity to offer remote work if you so desire. No matter what option you want to explore, Atlantech Online can help you weather the current economic climate.

Schedule a call today to discuss your specific needs, and to see how Atlantech Online can help. We’ll walk you through the best solutions for your business, now and in the future.

To learn more about the questions to ask yourself before investing in a UCaaS solution for your business, check out our resource, 10 Questions to Ask Before Buying Unified Communications as a Service (UCaaS). 

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Tom Collins
Post by Tom Collins
December 8, 2021
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.