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How to Make a Phone Call in Microsoft Teams Using Your Business Phone Line

How to Make a Phone Call in Microsoft Teams Using Your Business Phone Line

Did you know that you can use Microsoft Teams to make calls from your computer or mobile device using your business line? It can turn your computer or mobile device into a softphone, enabling you to leverage other software and technology to help make doing your job easier.

There are many benefits to using a softphone like Teams with your business line.

  • Direct routing allows you to receive business calls on your computer using Teams.
  • You can enjoy unlimited local and domestic long-distance calling.
  • It makes life easier — instead of switching between remote meetings in Teams and your desk phone, you can use one headset on your computer all day for both.

With the right telecom partner, the setup is seamless. You can start making calls on Microsoft Teams with just the click of a few buttons. If you follow these three simple steps, we'll have you making calls in no time.

3 Steps to Using Microsoft Teams as Your Softphone

It's no secret that Microsoft Teams is changing the modern world of business. Millions of people integrated Teams with the business software they use every day — and that number is growing!

Teams helps coworkers message back and forth and share documents all in one place. It's also an excellent tool for making presentations and tracking your calendar.

Now imagine taking your business to another level by using Teams to make and receive phone calls.

Atlantech Online makes it possible! New call-to-action

We integrate our Hosted PBX with Microsoft Teams Direct Routing. We do this by embedding your existing phone extensions into the Teams client, creating a superpowered softphone.

Here's how we help you do it.

1. Connect Microsoft Teams to Your Hosted PBX

Connecting your Microsoft Teams to your Hosted PBX may sound complicated. But it mainly just involves the configuration of your individual accounts.

At Atlantech Online, we handle all the technical setup for you. We merge the capabilities of your existing phone lines with the Microsoft Teams client.

We just need to coordinate with you and your IT department to get it established. Then you'll be well on your way to using your super softphone.

After we do our part, you'll be able to:

  • Make unlimited local and domestic long-distance calls
  • Benefit from direct routing
  • Setup or scale-up users as needed
  • Working from home/remote locations is easier

Our team understands what it takes to connect Microsoft Teams to a wide variety of Hosted PBX providers, and we coordinate with your team to make it happen.

2. Setup Your Phone Line in Teams

Setting up phone lines is the next step toward making phone calls in Microsoft Teams. You implement the new software and instruct your employees on how to use it.

To get started setting up personal phone lines, your IT department will assign everyone numbers. Once this is done, your employees can set up their profiles and start training on the new tool.

Some of Teams features they will learn are:

  • Create and use private channels
  • How to work in the channels
  • Show and hide channels
  • How to work on a file together
  • Develop plans with a planner

Atlantech Online will be with your team every step of the way. We want to ensure a smooth transition through each stage.

3. Scale Up Your System

Scaling up your system adds access and resources for anyone who needs it — especially in larger businesses. But Microsoft recommends doing this in phases.

Smaller businesses may find that working with a smaller scale of what Microsoft Teams offers is suitable for them. If that's the case, you don't need to do anything else.

Larger businesses, though, need to focus on rolling out Teams in stages. How quickly you do this depends entirely on when you're ready.

Here is the order Microsoft recommends rolling out Teams features.

  • Get started
  • Chat, teams, channels, & apps
  • Meetings & conferencing
  • Cloud voice


microsoft teams adoption


We will help you stay organized so that your team doesn't face any setbacks. And as experts, we can help you decide when it's time to roll out each new phase.


Get Help With Setting Up Your MS Teams Calling

You are interested in making calls from your computer using your business line, but you feel that the technology involved is way over your head.

You've learned enough about Microsoft Teams to want to incorporate it with your business lines — because you know that it's vital to make the most of your current system.

But how do you do it when the integration process seems so complicated? You enlist the help of a telecom provider like Atlantech.

At Atlantech, we are experts at connecting Microsoft Teams to many different Hosted PBX providers. And our expertise doesn't just stop there.

We will handle the complicated tasks to help you optimize productivity and communication efficiency through Microsoft Teams.

"Great product. Excellent customer service. Fast turnaround for requests. I have been using Atlantech Online's colo and Internet connectivity services for three years now and have not experienced any issues. I would highly recommend their product offerings. "- Art Schertzer

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Tom Collins
Post by Tom Collins
August 4, 2020
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.