Teams Calling has grown to over 280 millions users. Bundled into Microsoft 365, it has become the de facto leader for small and medium-sized business as the softphone of choice. It’s utility for the SMB market is unparalleled but for larger organizations or those who traditionally have a receptionist or operator routing calls for the organization, there has been a chink in the armor. An attendant console that makes it easy for the receptionist to route calls.
The good news is, Atlantech Online is now offering a Microsoft-certified solution. Attendant Console for Microsoft Teams is optimized for handling multiple calls efficiently and quickly, especially transferring calls. It makes interaction with Teams Calling for an attendant/receptionist simple, familiar, powerful, open and trusted. Read more below about this slick solution to a common problem for organizations looking to migrate to Teams Calling.
1-Click Call Handling
Attendant Console is designed to make call transfer and handling as efficient as possible, and common tasks can be completed in one click. Definable shortcuts mean the experience can be optimized for the user. Transfer types can be assigned shortcut keys and can even be defined by the user.
Familiar & Easy to Use
The user interface is modeled after Microsoft Teams so that users already familiar with the Microsoft UI will be right at home in the Attendant Console. This means less training and transition time to Attendant Console. User pictures appear on the screen, making it easier to identify people in the organization.
Full Unified Communication Functionality
Since Attendant Console runs either independent of Teams client or side by side with it, your attendant users do not need to give up any Microsoft Teams functionality. With complete Exchange Calendar integration, the attendant can view calendars with one click and all Exchange permission-based access rules apply, so it’s open but still secure. Integrated with Teams presence and instant messaging makes the life of the attendant more efficient as status of those in the organization are in plain view but instant communications can be initiated to gain approval or direction on how to route urgent calls.
The Attendant Console makes operators more productive, efficient and happy with a Teams client which is optimized for efficient call transfer and handling. A complete Microsoft Teams Voice solution that has minimal IT impact and installations takes only one minute and doesn’t require any additional servers. The receptionist or attendant can use the Microsoft Teams headset of their choice so they are comfortable in their work space when fielding calls. Best of all, the Attendant Console is very affordable even if the organization has multiple people playing the role of receptionist throughout the day or work week. Call Atlantech Online today to learn more or schedule a demo!
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.
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