Top 6 Benefits of Teams Calling

Is your business phone system holding you back? Many businesses are still using legacy PBX systems or outdated VoIP solutions, unaware that a modern alternative exists. 

These older phone systems lack flexibility, increase operational costs, and create unnecessary IT burdens. As more businesses embrace remote and hybrid work, traditional phone systems fail to support seamless communication across teams and locations.

Microsoft Teams has quickly become the dominant collaboration platform, with over 280 million users worldwide. While many businesses use it for chat, video calls, and file sharing, fewer realize its potential as a fully integrated VoIP phone system.

This article explores the top benefits of Microsoft Teams Calling, including cost savings, security enhancements, scalability, and advanced calling features. We’ll also highlight how seamless integration with Microsoft 365 improves business efficiency and why now is the best time to migrate.

Microsoft Teams Calling: An All-in-One UCaaS Solution 

Before we dive into the details of Microsoft Teams Calling, let’s take a moment to discuss the benefits of a VoIP phone system. Why do modern businesses need a solution like Microsoft Teams Calling?

First, a VoIP phone system allows businesses to eliminate traditional, on-premises PBX phone systems. These legacy solutions are more expensive and less flexible than VoIP, making them less than ideal in the modern age.

Microsoft Teams Calling specifically allows organizations to make and receive calls, integrate with Microsoft 365, and more, all without sacrificing the enterprise-grade security of the system. 

With this context in mind, let’s take a look at why so many businesses are making the switch to Microsoft Teams Calling.

Why Businesses Are Migrating to Microsoft Teams Calling

The Shift from Legacy PBX to VoIP

For some time time now we have witnessed the steady migration from traditional phone systems to VoIP solutions. VoIP technology enables voice and video calls over the internet, eliminating the need for legacy phone lines. Businesses are making the switch for several reasons:

• Lower costs: Reduces reliance on expensive, outdated PBX systems.
• Scalability: Easily supports remote teams and multi-location businesses.
• Advanced features: Provides call forwarding, voicemail, and video conferencing in one platform.

By integrating VoIP with Microsoft Teams, businesses can seamlessly make and receive calls through the Teams app or even physical desk phones, offering a flexible and unified calling experience.

Top 6 Key Benefits of Microsoft Teams Calling:

1. Cost Savings and ROI Analysis

Switching to Microsoft Teams Calling can significantly reduce telecom expenses compared to legacy PBX systems. Traditional phone systems come with high maintenance costs, expensive hardware upgrades, and separate carrier fees.

• By moving to Teams Calling, businesses can:
• Eliminate PBX hardware costs, reducing capital expenditures.
• Cut operational expenses by consolidating voice and collaboration tools under Microsoft 365.
• Lower IT maintenance costs, as Teams Calling requires no on-premise hardware.

For example, companies that switch from traditional PBX to Microsoft Teams Calling with Direct Routing can reduce telecom costs by up to 30-40%, depending on the size and complexity of their previous system.

2. Enhanced Security & Compliance

Security and compliance are critical considerations when choosing a communication platform. Microsoft Teams Calling is built with enterprise-grade security, ensuring data privacy, encryption, and regulatory compliance.

Key security features include:

• End-to-end encryption for voice and video calls when both ends of the call are MS Teams.
• Multi-factor authentication (MFA) to prevent unauthorized access.
• Regular security updates to protect against evolving threats.

Additionally, Microsoft Teams Calling meets major industry compliance standards such as GDPR, HIPAA, and ISO 27001, making it a trusted solution for healthcare, finance, and government organizations.

Microsoft also offers Direct Routing for GCC High licenses for government agencies and Department of Defense contractors. However, to make calls in this secure cloud environment, one would need a Direct Routing calling plan through a government-approved provider like  Atlantech Online.

Learn more about Teams Phone & Audio Conferencing for GCC High through Atlantech Online.

3. Scalability and Flexibility

Whether you’re a small business, mid-sized company, or large enterprise, Microsoft Teams Calling scales effortlessly to match your needs. The platform allows businesses to:

• Easily add or remove users without additional hardware.
• Support remote and hybrid teams with cloud-based voice capabilities.
• Integrate calling with existing Microsoft 365 licenses, reducing complexity.

This scalability makes Teams Calling ideal for growing businesses that need flexible communication solutions without investing in additional phone systems.

4. Advanced Calling Features

Microsoft Teams Calling goes beyond basic VoIP by offering a wide range of advanced features to improve business communication:

• Auto-attendants – Directs incoming calls to the right department automatically.
• Call queues – Helps businesses manage high call volumes efficiently.
• Voicemail transcription – Converts voicemail messages into text for easy review.
• Call forwarding & delegation – Ensures calls reach the right team members.
• Direct Routing for PSTN connectivity – Enables global calling capabilities while keeping costs down.

These features help businesses streamline call management, boost customer engagement, and reduce missed calls and inefficiencies.

5. Integration with the Microsoft 365 Ecosystem

One of the biggest advantages of Microsoft Teams Calling is its integration with Microsoft 365. Businesses already using Outlook, SharePoint, and OneDrive can enjoy seamless workflow enhancements, including:

• Click-to-call functionality directly from Outlook contacts.
• Auto-scheduling meetings and calls with calendar integration.
• Document sharing and real-time collaboration during voice or video calls.

By centralizing all communication tools within Microsoft Teams, businesses eliminate the need for multiple applications, reducing software complexity and improving efficiency.

6. Improved User Experience for Remote and Hybrid Work

In today’s hybrid work environment, businesses need a flexible, reliable phone system that allows employees to communicate effectively from anywhere. Microsoft Teams Calling offers:

• Consistent call quality across desktop, mobile, and tablet devices.
• Seamless switching between chat, video calls, and voice calls.
• Support for distributed teams, allowing employees to collaborate across time zones without disruption.

With built-in cloud infrastructure, Teams Calling enables secure remote work, ensuring that businesses can operate efficiently, whether employees are in the office, working from home, or traveling.

Final Thoughts: Why Businesses are Chooosing Microsoft Teams Calling

Microsoft Teams Calling is a modern, feature-rich communication solution that combines VoIP, collaboration tools, and enterprise security into one platform. Businesses are making the switch because of:

• Significant cost savings compared to legacy PBX systems.
• Robust security and compliance to meet industry regulations.
• Scalability to support businesses of all sizes.
• Advanced calling features to enhance productivity.
• Seamless integration with Microsoft 365 for a streamlined workflow.
• Improved user experience for remote and hybrid workforces.

For organizations looking to upgrade their phone system, Microsoft Teams Calling provides a reliable, cost-effective, and future-proof solution.

Schedule a Free Microsoft Teams Consultation with Atlantech Online and discover how to modernize your business communication today.