Add-on Services

Atlantech Add-on Services

Call Recording

Does your business have regulatory requirements to archive phone calls with your customers? Wish you could share a great support encounter phone call with a new trainee? Have you ever wished you had a recording of the phone call with the prospect that you promised 15… or was it 50… widgets by the holidays? Many of our customers have found themselves in these and many other types of situations when they wished they had a call recording solution. Using Atlantech Online’s call recording solution, powered by Atmos from Call Cabinet, customers can get what they’ve always wanted at a very affordable price.

Call recording can be set for always or initialized on a case by case basis. All calls are 100% compliant and individually secured and encrypted at the source. The calls are stored in cloud servers that are not only backed but are redundant across multiple servers and geographical locations. It checks the box of all compliance standards such as PCI, HIPAA, etc.

No additional hardware is required. You can run call statistics and analytic reports and it has the unlimited growth potential to meet your needs, even if they grow to those similar of a Fortune 500 company. With the web-based multi-tenant architecture, the platform is globally scalable but is revolutionary in that your simply pay as you go. Access to recordings is simple via an HTML5 portal. This disruptive technology is cost effective for organizations from 2-3 user to a global enterprise with thousands of employees.

So, calls are recorded based on award winning technology, encrypted to meet global compliance, store in a global cloud network, can be retrieved securely through a standards web-based interface. You can easily evaluate/monitor whatever is the purpose of the call recording and create reports so you can analyze the results.

If you have call recording requirements, please call us today at 800-256-1612.

DDoS

In business as an Internet Service Provider (ISP) since 1995, Atlantech Online has been on the front lines of network security for 20 years. Because we operate our own network, we’ve had to constantly be ahead of the curve when it comes to defending our network as well as making the Internet safe for our clients. 

In a distributed denial of service (DDoS) attack, the point is to overload and render useless a computing resource, usually a website, or perhaps an email server. The attack uses multiple hosts to generate a storm of traffic. Without protection against such attacks, the system is overwhelmed and it eventually fails.

Frequently, attackers assemble botnets–networks of infected computers–to generate the traffic to crash a site. When the targeted server receives too many information requests, the main system is paralyzed. The end result is that customers are blocked from reaching their intended destination. Online business grinds to a halt and even worse, your brand takes a hit that some never recover from.

That’s why Atlantech Online offers DDoS Protection Services (DPS) based on NTT Core. DPS Core is an advanced tier of service for customers that require full DDoS mitigation support. DPS Core is supported by a Network Security Team, the same expert team responsible for keeping the company’s Global IP Network (AS7784) infrastructure safe and secure.

If you would like to talk about your requirements, call us today at 800-256-1612 or provide us some information here.

Efax

 

Fax isn't going away anytime soon. Some clients have struggled to find a reliable cloud faxing solution. Fax over IP (FoIP) is known to have reliability problems. One big reason is most networks are built for voice. Unfortunately, many of our clients are mandated by regulators to have an available fax solution. So we went back to the drawing board to adopt a modern fax system that works.  Our efax backbone is built and optimized specifically for fax, allowing us to maximize quality and deliverability. Check out some of the features that set our efax solution apart.

Our efax services offers an email to fax capability that instantly fax-enables any internet connected device, including your mobile phone! An easy to use web portal (https://efax.atlantech.net) liberates you from having to walk over to the fax machine to send/receive faxes. You can print to fax using a Windows driver, if you feel this is better for your current workflow practices. And, if you want to continue to use the old fax machine, we can cloud-enable it with a FaxBridge appliance. Check for pricing details here: https://www.atlantech.net/plans.

Professionally Recorded Greetings

Professionally recorded phone greetings establish your brand and build credibility with your customers and partners. Amongst the many benefits are projecting a polished, professional image. It helps bring a sophistication to your system menus, phone greetings, IVR prompts and directory menus. Users and departments can customize their extensions with their choice of music, message and voicemail greeting.  Atlantech Online has partnered with Snap Recordings. They offer a variety of packages and it's easy to create your message and go live with professional recordings.  Please click here to begin the simple three-step process that brings are your phone system recordings to life!

SD-WAN

It’s easy to understand why software-defined Wide Area Networks (SD-WAN) represent one of the fastest-growing technologies in the industry. With SD-WAN, many organizations have been able to:

  • Reduce MPLS costs
  • Simplify branch office networks
  • Improve application performance
  • Enhance network security

Atlantech Online is now offering its software-defined wide-area network (SD-WAN) platform to customers and prospects. Atlantech Online SD-WAN is powered by Riverbed SteelConnect technology and designed to allow customers more control over internal network operations and costs.

Riverbed’s SD-WAN offering, SteelConnect, provides an intelligent and simplified approach to designing, deploying and managing hybrid networks. Application performance is improved by real-time routing using the optimum links available between different networks. SteelConnect also enables zero-touch provisioning, allowing enterprises to set-up global networks quickly with easy management, providing a cost effective and superior end user experience.

If you would like to talk about maximizing your uptime or easily route to your cloud services, call us today at 800-256-1612 or provide us some information here.