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Support Overview

Atlantech Online is committed to take care of our customers to the best of our abilities. Our goal is to exceed your expectations. Atlantech offers comprehensive support to all of our products and services, ranging from pre-sales to technical. Our sales team is trained to help you design a system that will meet your business requirements. Our customer service staff is trained to assist with any aspects of your account. Our technical staff is trained to address any technical questions or issues you may be experiencing. As a team, we will ensure that you issue is resolved correctly and efficiently.

Technical Support

The fastest way to contact Tech Support is to send an email through our Support Request Form.

If you have DSL on order and would like to check the status please visit this page and have your Covad order number ready.

You may also contact our Technical Support department by calling 301-755-2260 or 866-755-2260. National Dialup users can call support at 866-864-3768.

Type of Service Customer Support Hours
Dialup, Residential DSL (ADSL), Email 8AM-6PM EST Mon-Fri
Dedicated Lines (SDSL, T1, DSx, OCx, BWIS)
--Line/Service Outages
24 hours a day,
7 days a week
Dedicated Lines (SDSL, T1, DSx, Ocx, BWIS)
--CPE (router & firewall) Configuration Change Requests
8AM-6PM EST Mon-Fri
Hosting
--Colocation, Dedicated & Managed Servers
24 hours a day,
7 days a week
Hosting
--Virtual Hosting
8AM-6PM EST Mon-Fri
Voice
--Line/Service Outages
24 hours a day,
7 days a week
Voice
--Configuration Changes, feature add/del/mod
8AM-6PM EST Mon-Fri

 

 

 
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