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Privacy Policy

Atlantech Online’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Atlantech’s policies and procedures are subject to change.

In the course of serving its customers, Atlantech acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer’s name, address, telephone number, and credit card data - is provided to Atlantech by its customers in order to establish service. Other information - such as the customer’s account status, choice of services, and customer logs - is created and maintained by Atlantech in the normal course of providing service. Atlantech also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. For example, Atlantech uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Atlantech. In addition, Atlantech may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Atlantech will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Atlantech, its partners, its employees and other customers of Atlantech’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Atlantech has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Atlantech may share customer information with selected partners, for example, to deliver Internet connectivity services ordered by customers such as Ethernet over Copper, Dedicated Ethernet, Point-to-Point Ethernet, DSL, etc. Due to our partners’ delivery of the ordered circuit to the customer, Atlantech may also use customer information to provide its customers with system information or information about new or upgraded products.

Opt Out & Modifications

Customers may not opt out of receiving information from Atlantech which is essential for maintaining or updating customers’ accounts or system information. Customers may access and modify their personal information by contacting the appropriate Atlantech Billing organization.

Domain name customers who have registered a domain name with Atlantech and wish to change the Technical Contact from Atlantech to another company, may send a request to our Technical Support department by opening a ticket at It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Disclosure of customer information and communications

Atlantech will not otherwise disclose its customers’ personal and account information unless Atlantech has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Atlantech, Atlantech’s customers, or others, or where Atlantech has a good faith belief that the law requires such disclosure.

Atlantech also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Atlantech stores or transmits for its customers. The circumstances under which Atlantech will disclose such electronic customer communications are when:

  1. it is necessary in order to provide service to the customer;
  2. it is necessary to protect the legitimate interests of Atlantech and its customers;
  3. it is required to cooperate with interception orders, warrants, or other legal process that Atlantech determines in its sole discretion to be valid and enforceable; and
  4. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Atlantech and appear to pertain to the commission of a crime.

Atlantech disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Atlantech will, however, review, delete or block access to communications that may harm Atlantech, its customers or third parties. The grounds on which Atlantech may take such action include, but are not limited to, actual or potential violations of Atlantech’s Acceptable Use Policy.

Compliance with U.S. Department of Commerce’s Safe Harbor Program

Atlantech abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information collected from the European Union. You can find more information about this program at the U.S. Department of Commerce’s Safe Harbor Program website.

Links to other companies websites

Atlantech’s website has links to the sites of other companies. Atlantech is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.