Atlantech Online's Hosted Voice solution provides a full-featured Unified Communications Solution delivering a range of flexible tools that address the needs enterprises of varying size and needs.
From call control, to individual and group voice features, to easy to use administrative interfaces, Hosted Voice has led to the transformation of businesses away-from premise-based PBX options to cloud solutions. Without the limitations of having equipment on-site, Hosted PBX gives users the enhanced feature-functionality of PBX and IP PBX systems, all managed by Atlantech Online.
Atlantech's Hosted Voice includes: Business Telephony features and functionality, Mobile Unified Communications enabling corporate control over mobile phones and the convenience of desk phone features on employees mobile devices. There is also an Integrated Call Center, Conferencing and Messaging functionality Built-In Video Telephony and Video Business Services using Multimedia Integration with Enterprise Applications like CRM, ERP, and vertical apps.
Businesses of all sizes across all vertical markets are seeking out cloud-based Unified Communications solutions like those powered by UC-One. UC-One brings together all of the above so team members can access information quickly and provide better customer service. The benefits are improved productivity and profitability.
Hosted PBX Features
A strong set of business telephony features is essential to a Unified Communications offer. From simple “find me/follow me” functionality that will simultaneously ring to fixed mobile convergence applications to making and receiving business calls on personal mobile devices, UC-One’s calling features are tied directly to the business dial plan. UC-One integrates seamlessly with advanced telephony features including Call Center and ACD , as well as front office applications like Auto Attendant and Receptionist.
Many enterprises from large to small have an installed base of legacy PBXes. Atlantech's SIP trunking capabilities extend UC-One to PBX users allowing the business to take advantage of UC without incurring the cost of changing their existing infrastructure until the time is right. Atlantech’s interoperable technology works with all major PBXes, ensuring that UC and other advanced services, like Call Center and Auto Attendants, can uniquely overlay on top of any network architecture for simplified deployments and expedited time to market.
Instant Messaging and Presence
The most popular Unified Communications feature, Instant Messaging and Presence or IM&P allows employees to quickly check the presence status of coworkers and decide how best to communicate. The Presence indicator is dynamically updated using phone and calendar status so it is always accurate. It even displays extended presence to include location and time zone information details to help users gauge the best time to reach on-the-go colleagues . Users can engage anyone in the company and get answers in an instant by sending message from the UC-One app.
Desktop & File Sharing
UC-One’s Desktop & File Sharing application facilitates the free and fast flow of information critical to effective decision-making. Desktop sharing allows users to see and share presentations, spreadsheets, and other media from any location across any network. UC-One’s file push capability speeds up workflows and fosters collaboration in the workplace. Simply drag and drop files into the UC-One app to share documents and avoid any email firewall size limitations.
Face to face interaction has been proven to help participants better understand information and reduce the amount of time spent in meetings. UC-One’s Video Collaboration offers multi-party voice and video collaboration to bring remote workers and disparate sites together quickly and easily, with one simple click.
My Room is a unique UC-One feature that combines Unified Communications tools into a single virtual “room” and eliminates the need to send cumbersome bridge numbers and pass codes. Every UC-One user has My Room – making it easy for groups to meet, chat, share desktops, and talk with voice and video. My Room includes moderator controls to mute and dismiss participants to keep meetings on track.
The interface is the cornerstone of Unified Communications. UC-One’s intuitive, user-friendly client runs on the most popular platforms for computers, smartphones and tablets, and delivers all the UC functions from a single app. Designed with the user-experience in mind, the UC-One client makes it easy to access telephony features, send and receive IMs, and collaborate with Voice, Video, and Desktop Sharing to improve worker productivity and streamline business operations.