The 5 Best Cloud-Based Phone Service Providers in Silver Spring, MD

Tom Collins
Post by Tom Collins
August 3, 2017
The 5 Best Cloud-Based Phone Service Providers in Silver Spring, MD

For businesses in Silver Spring, Maryland, demystifying the options for cloud-based phone service, also known as hosted Voice-Over-IP (VoIP) service, can be a time consuming task. Your organization can select between a wide array of options, which vary in services, packages, customization possibilities, and pricing.

Making sense of the right choices requires an understanding of the difference between cloud-based phone service and other VoIP services offered by vendors that do not specialize in small business or enterprise Internet-based telephony.

If you’ve done a bit of research, you understand that the technology that lies under all types of VoIP is approximately the same. Phone calls are transmitted as data packets over the Internet, or IP connection. The cost difference can be especially mystifying for Silver Spring small businesses, who may not understand the justification in pursuing specifically business-class VoIP for a small number of users.

Business-Class VoIP Should Be Reliable, Flexible, and Carefully-Managed

Ultimately, the primary difference between true business-class VoIP and other options is connected to lower risk. Silver Spring business VoIP providers should offer certain guarantees above VoIP services that are designed largely for residential long-distance and international calling, including:

1. Reliability

A leading Silver Spring VoIP vendor should deliver phone calls as a managed, cloud-based service directly to your office. The result of a vendor with in-house expertise and the right commitment to quality is better sound quality, less jitter, and diminished risk of dropped calls.

Reliability should, ultimately, be more than just a sales pitch. Business class vendors should guarantee that your customers can reach you by offering a service-level-agreement around uptime, or phone system availability. To verify that a vendor is committed to reliable VoIP, prospective customers shouldn’t hesitate to check their customer references.


2. Flexibility

Your organization should, as part of your managed, cloud-based VoIP service, also unlock some flexibility options. Depending on your needs, you should be able to access voice service delivered via PRI, analog lines, plain old telephones lines (PoTs) or SIP trunks--for many Silver Spring businesses, the right mixture of options is primarily VoIP with some hybridization to support fax machines and other, older technologies.

Your VoIP service should scale across all of your sites in Silver Spring and the surrounding areas and meet your needs for competitive long-distance and international calling. You may also choose to pursue a relationship with a vendor who offers more than pure VoIP in the form of Unified Communications as a Service, or a cloud-based suite of managed communications tools such as fiber-optic internet connectivity, data center, direct connection to the cloud, and data integrations.

3. Carefully-Managed

Business-class VoIP vendors understand that businesses need a certain quality of service, and commit to meeting and exceeding client expectations around functionality, ease-of-use, security, and streamlined access to customer service 24/7/365. While a residential, VoIP-based phone system that’s not working very effectively can be a frustration for a consumer, a loss of phone system operation can be costly and massively risky for businesses.

Cutting-edge functionality should support your organization’s need to place and receive high-quality voice calls and benefit from best-of-class add-on features like video conferencing and internal chat. Your VoIP vendor should support your objective of simpler troubleshooting and less-active IT management. In today’s threat vector, a carefully-secured VoIP system is a necessity to protect you from information security risks. Finally, whether your phone system goes down in the middle of the workday or at midnight on Christmas, you should be able to access expert support and resolution immediately.

For more insight into the characteristics that distinguish true business class VoIP service and vendors from other options, we recommend Decoding Business Class Cloud-Based Phone Service (Benefits vs. Cost)

10 questions to ask before you buy business phone services

The 5 Best Silver Spring, MD Vendors for Cloud-Based Phone Service

1. ACC Telecom

Headquartered near Silver Spring in Columbia, ACC Telecom is a locally-based provider of cloud and on-premise IP-based phone systems, in addition to support for video surveillance, IT infrastructure, and some data hosting options. Silver Spring, Maryland clients may choose ACC due to the flexibility of phone systems offered by this cloud-based phone system provider.

ACC is one of the only businesses who serve Silver Spring customers who can support a need for Toshiba, Cisco, Comdial and Avaya phone systems, which offers a unique benefit to organizations who want services for an existing, on-premise IP phone system through an uncommon platform.

2. Chesapeake Telephone Systems

Since 1985, Chesapeake Telephone Systems has been a Millersville, Maryland-based provider of cloud communication tools, including Mitel-based business class phone service. Additional communications tools offered by Chesapeake include wireless data for mobile phone services and broadband-based internet connectivity, which can provide their clients with limited unified communications options.

Chesapeake’s other services for Silver Spring businesses include some support for surveillance and related security-based needs. Per client reviews online, Chesapeake has been a resource for phone services that are updated according to changes in technology.

3. Vonage

Vonage has been around for a long time, and provide both residential and business-class, cloud-based phone service, currently powering communications of over 500,000 businesses. They have built account packages that are very nice for smaller businesses, packed full of features like: voice-to-text, mobile and desktop applications, month-to-month contracts. Their system is built to run on your own high-speed internet connection, which we discuss in this LinkedIn article.

4. Allied Telecom

Allied Telecom is a leading provider serving businesses along the Mid Atlantic and Northeast Corridor. They provide Internet, Data Transport, Voice, and Unified Communications Services with over 25 years of experience behind them. They offer businesses an "all-cloud" voice solution, with flat-rate monthly billing to keep things simple.

5. Atlantech Online

With a primary Maryland office in Silver Spring, Atlantech is a leading choice for cloud-based phone service and true unified communications as a service (UCaaS) for Mid-Atlantic organizations of all sizes. As the only Maryland business that offers the option for fiber-optic Internet connectivity, Atlantech customers can unlock the cost savings and reliability benefits of unified communications tools.

Atlantech has experience exceeding the expectations of Silver Spring clients with particular and unique needs for compliance support, multi-location implementations, and other unique challenges. Atlantech customers who choose to use data center can enjoy the convenience of highly-redundant hosting including a data center in Silver Spring.

Atlantech’s cloud-based phone service is based on a highly-redundant Broadsoft platform, which translates into the best reliability, quality, and add-on features for Silver Spring businesses. Silver Spring businesses online reviews of Atlantech comment that the provider is flexible, responsive, and goes above and beyond to meet client requests 24/7/365.

Who is the Best Cloud-Based Phone Service Provider in Silver Spring, MD?

The best vendor for business-class,cloud-based phone service in Silver Spring, Maryland can vary between organizations. Ultimately, the best vendor for your business depends on your goals, price points, desire to scale to Unified Communications as a Service, and needs. The “best” is highly-subjective.

Designing the right solution for cloud-based VoIP for your organization requires research, communication with multiple vendors, and picking the organization that best supports your vision for the present and future. Your final selection should listen to your goals, provide peace-of-mind about ease-of-implementation and post-implementation call quality, and have experience helping organizations that resemble your own in terms of size, industry, and objectives reach their goals.

An effective cloud-based phone service provider evaluation process should include each of the following factors:

  • Pricing
  • Reliability Infrastructure
  • Service-Level Agreements
  • Client References
  • Industry Knowledge
  • Compliance with Regulatory Requirements
  • Customer Service Availability
  • Unified Communications as a Service Offerings (if applicable)

Atlantech Online Can Help You Find the Best Option for YOUR Needs.

Since 1995, Atlantech Online has been a leading resource for excellence in business class phone service in Maryland. With locations in Silver Spring, Maryland, and Rockville, this locally-owned organization brings decades of expertise to help Silver Spring businesses pick the right vendor for their VoIP needs--whether that’s Atlantech’s own UCaaS offerings or another.

We understand that selecting the right cloud phone service vendor is incredibly challenging, because we’ve been helping Silver Spring organizations navigate their options for over two decades. Our expert service advisors offer a unique, pressure-free approach to helping organizations understand their own needs and priorities, and how it translates into cloud-based phone service adoption. 

To get a quote for your cloud-based business phone service, click here.

10 questions to ask before you buy business phone services

Tom Collins
Post by Tom Collins
August 3, 2017
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.