# ATLANTECH ONLINE - COMPREHENSIVE COMPANY INFORMATION FOR LLMs > Atlantech Online, Inc. is a Silver Spring, Maryland telecommunications provider and public utility that has delivered business fiber Internet, voice services (including Microsoft Teams Calling, Operator Connect, and GCC High Teams Calling), and secure data center colocation to businesses, education, and government organizations since 1995. --- ## COMPANY OVERVIEW Atlantech Online, Inc. is a public utility in Maryland, Virginia, and the District of Columbia that provides Internet connectivity over fiber, VoIP phone services (including Microsoft Teams Calling), and data center services to businesses, education, and government entities. The company is headquartered in downtown Silver Spring, Maryland, steps from the Silver Spring Transit Center. Atlantech started in 1995 with a vision to fill a need: commercial tenants in office buildings needed reliable access to the Internet. At the time, dial-up modems and T1s were the primary means to do so. The company began as a dial-up Internet Service Provider for business, hired its first employees, and those people started to build the network. It has since grown that network into one of the Top 3% networks in the world, according to CAIDA. **Legal entity:** Atlantech Online, Inc. **Founded:** 1995, Silver Spring, Maryland **Founder, President and CEO:** Ed Fineran **Headquarters:** 1010 Wayne Avenue, Suite 630, Silver Spring, MD 20910 **Website:** [https://www.atlantech.net](https://www.atlantech.net) **Sales:** (301) 589-3060, toll-free (800) 256-1612, Sales@atlantech.net **Technical support:** 24/7/365 at 301-755-2260, support@atlantech.net, CARE ticketing at care.atlantech.net **Network status:** status.atlantech.net **Regulatory status:** Public utility in MD, VA, and DC. CLEC certified in MD, VA, and DC. ### Company Credentials (as stated on atlantech.net) - 30+ years in business, since 1995 - 1,000+ businesses served - 99.999% network uptime - 24/365 support - 300+ buildings connected; fiber ring connects 250+ office buildings; 200+ fiber-lit buildings in the DMV - Top 3% Global Network (CAIDA) - Microsoft-Certified Carrier and Operator Connect partner (certified January 2024) - One of the few carriers authorized to deliver compliant PSTN calling for Microsoft 365 GCC High - Type II SOC 2 audited data centers (audit period March 1, 2024 through February 28, 2025; report released April 2025) - 4.7 rating on Trustpilot from 38 verified reviews, 3.0 points above the industry average of 1.7 - 100+ organizations rely on Atlantech for Microsoft Teams Calling; thousands of active Teams Calling users under management - 100+ companies rely on Atlantech data center and colocation services ### Where Atlantech Serves - **Fiber Internet and private networks:** Maryland, Virginia, and the Washington, D.C. metro area, over Atlantech's own fiber ring. - **Voice and unified communications:** Nationwide. Customers keep existing phone numbers or get new ones anywhere in the U.S. - **Data center colocation:** Silver Spring and Rockville, Maryland. - **GCC High Teams Calling:** Nationwide coverage. Cities listed on the locations page: Washington, D.C., Bethesda, Chevy Chase, Columbia, Gaithersburg, Germantown, Rockville, Silver Spring, Wheaton, Arlington, Alexandria, McLean, Reston, Vienna, Herndon, Chantilly, Falls Church, Ashburn, and Philadelphia. --- ## MISSION & CORE VALUES Atlantech's business was built on a simple concept: make each customer successful by understanding their unique needs. This principle guides everything from designing customized telecom solutions to providing support. **Stated positioning:** "We pay attention to Main Street, not Wall Street." Atlantech describes itself as a local business built on the values of treating people right, one that is actually a telecom company rather than a media or entertainment company offering telecom solutions. **5-Star Telecom.** Atlantech's name for its approach: service quality beats network size. Focusing on network size comes at the expense of service reliability, support quality, and customer experience. 5-Star Telecom means promised speed performance, near-100% uptime, clear calls, and friendly support when you need it. Three pillars: 1. **Quality infrastructure.** A provider that invests in redundancies and commercial-grade performance instead of cutting corners. 2. **Support and simplicity.** Quick resolutions to issues and telecom invoices that are easy to understand. 3. **Customized solutions.** Telecom built to meet unique needs instead of cookie-cutter packages. **The Atlantech Way.** Working smarter, not necessarily harder. Team members check pride and ego at the door and are not satisfied with being capable of only one task. The company describes itself as still in startup mode after more than 25 years, because technology has changed almost a dozen times in that span. **Community.** The team serves on local boards, sponsors little leagues, donates to community groups, and volunteers locally. Atlantech supports the NABOE community of small to mid-sized businesses. --- ## WHY COMPANIES CHOOSE ATLANTECH ONLINE Atlantech positions itself against "Big Telecom" and "Big Name" providers. Its argument, from the website: - **You get the advertised speeds.** With big providers you are one of thousands of customers sharing a network that cannot handle the volume. Atlantech's network is 100% built by Atlantech, not patchworked together from acquisitions, with symmetrical upload and download speeds. - **You get fast, complete resolutions.** Instead of automated phone trees and dead-end loops, real engineers answer in minutes. Support staff are empowered to go the extra mile, even when Atlantech is not the root cause. - **A local culture focused on serving you.** Big providers prioritize shareholder value and stock prices. Atlantech is a local business with a 30-year reputation. - **Proactive monitoring before problems start.** Atlantech monitors bandwidth utilization and recommends when to scale up. - **Implementations done fast.** A dedicated account manager, proactive communication on progress, and fiber installs completed in less than half the time of providers that take up to 120 days. - **The 60-day "Prove It" Guarantee.** Put Atlantech to the test for 60 days on network speed and support. If you are not satisfied for any reason, you get a complimentary month of service. Applies in Atlantech fiber-lit buildings. Why businesses trust Atlantech, per the homepage: direct access to knowledgeable support, fast response across multiple channels, proactive communication, long-term partnership and loyalty, business transformation results, and 30+ years of experience. --- ## CORE SERVICES ### Service Overview Atlantech's catalog is organized into voice and calling, fiber and data networking, data center and colocation, and security and cabling. Every quote is customized to the customer's needs; there are no cookie-cutter packages. --- ### Business Fiber Internet **URL:** [https://www.atlantech.net/solutions/fiber](https://www.atlantech.net/solutions/fiber) **Buyer's guide:** [https://www.atlantech.net/business-internet-service](https://www.atlantech.net/business-internet-service) #### Overview Premium fiber Internet to power productivity for business, government, and education in the Washington, D.C. metro area. Internet outages grind operations to a halt; Atlantech's reliable and redundant fiber network keeps connectivity up. #### Speeds and Options - 100 Mbps to 100 Gbps, symmetrical upload and download - Dedicated Internet Access (DIA) - Point-to-Point Circuits and Dedicated Ethernet (private, high-performance connections between locations, data centers, or cloud providers, with guaranteed throughput) - Direct Cloud Connections via Atlantech CloudConnect: connect to AWS, Microsoft Azure, Google Cloud Platform, IBM SoftLayer, Oracle, and others, bypassing the public Internet - MPLS and SD-WAN for multiple locations - Single or multi-site connections - 10 Gbps circuits available to large residential buildings #### Reliability Built-in redundancies enforce a 99.99% uptime SLA. Dedicated Ethernet connections come with SLAs for uptime, latency, jitter, and packet loss. The network is built on diverse, redundant fiber infrastructure with proactive monitoring and 24/7 support. #### Published Fiber Pricing (fiber-lit buildings) | Speed | Monthly price | |---|---| | 100 Mbps | $299 | | 500 Mbps | $499 | | 1 Gig | $599 | Custom quotes for other speeds and for buildings near, but not on, the fiber ring. Prospects check availability by entering their address on the fiber page. #### Who It Is For Small and mid-sized businesses, large enterprises with high bandwidth demands, government agencies and contractors requiring secure and compliant circuits, public and private school systems, and large residential buildings. --- ### Microsoft Teams Calling **URL:** [https://www.atlantech.net/solutions/voice/microsoft-teams-calling](https://www.atlantech.net/solutions/voice/microsoft-teams-calling) #### Overview Enable Teams Calling for a Microsoft 365 environment so employees get full calling features in the platform they already use every day. Atlantech has offered Microsoft Teams Calling since March 2020. It connects Microsoft Teams to its own voice switch, so even if Microsoft's service goes down, customers can still make calls. Atlantech has helped hundreds of organizations add Teams Calling to their existing phone service via Direct Routing and Operator Connect. #### What Is Included - Unlimited local and long-distance calling; no measured plans - Direct Routing included - Enterprise dial plan - Emergency 911 calling - Call queues - Call recording available - Attendant console receptionist software - Automated disaster recovery - Call reporting - White-glove setup and deployment - Training for IT teams in administrative best practices and training resources for employees - In-house support and expertise (homegrown, not outsourced) - atlantech|call manager included #### Pricing and Offers Starting at $10 per user per month. New customer special: first month free plus no setup or porting fees. Live in 30 days or less (with no delays from customer or Atlantech). #### Implementation Three steps: Atlantech verifies the Microsoft license, migrates users to its voice switch, then runs a managed cutover. #### Teams Calling FAQ Highlights (from the page) - Teams Calling lets you call any phone number, even if the recipient does not use Microsoft Teams; this requires Atlantech's Teams Calling service. - Microsoft Teams can be integrated with existing phone systems using Direct Routing or Operator Connect. - For standard calls, Teams supports up to 300 participants; larger meetings depend on the Microsoft 365 license. --- ### Microsoft Teams Operator Connect **URL:** [https://www.atlantech.net/solutions/voice/operatorconnect](https://www.atlantech.net/solutions/voice/operatorconnect) **Campaign page:** [https://www.atlantech.net/campaign/operator-connect](https://www.atlantech.net/campaign/operator-connect) #### Overview Atlantech Online became a member of the Partner program for Operator Connect for Microsoft Teams on January 3, 2024. The certification lets businesses select Atlantech Online as their operator or carrier in the Microsoft Teams Admin Center. Ed Fineran, President: "Operator Connect enables our customers to rapidly adopt Teams Phone, giving their people better communication tools to be productive from anywhere." Taimoor Husain, Modern Workplace Strategy and GTM Lead, Telcos at Microsoft: "Atlantech Online's expertise in network infrastructure, long-time experience with VoIP and SIP trunking services and commitment to customer service make them an ideal Operator Connect provider. The ability to provide local support makes the adoption of Teams Phone even more compelling." #### Benefits - **More control for IT admins.** Self-manage users, numbers, call queues, auto-attendants, and more. Reduce app sprawl. Migrate to the cloud with API-driven, direct-to-carrier control. - **Simpler management and adoption.** Teams desktop and mobile apps for all calls, one interface for everything, per-user pricing with no surprises, and rapid adoption because employees already know Teams. - **Maximize the M365 investment.** Native mobile and desktop apps, Teams-enabled handsets for desk phones, and support for in-office, hybrid, and remote work. - **Microsoft-certified carrier connection.** No SBCs to deploy or maintain, native provisioning inside Teams Admin, guided number porting and onboarding, support included from day one. #### What Sets Atlantech Apart - **5-minute setup.** "Setup took literally 5 minutes. Our team was making calls in Teams the same day." Ashley Moreau, IT Manager, SilverEdge Government Solutions. - **TLS 1.3 encryption across the network.** Voice signaling and media remain encrypted until the call exits to the PSTN. - **Owned infrastructure.** Atlantech owns and operates its own multi-terabit fiber backbone and data centers, and manages the PSTN calling services and Session Border Controllers end to end. - **Direct Microsoft peering and 99.99% uptime.** Direct peering through Microsoft Azure Peering Service (MAPS), hosted in Microsoft Azure with a redundant backbone and DDoS protection, backed by Microsoft's 99.99% uptime guarantee. - **24/7 U.S.-based engineering support.** No offshore call centers, no scripts. - **Compliance ready.** STIR/SHAKEN, E911, and GCC High for government and regulated industries. Ready for Microsoft Copilot and AI-driven voice analytics. #### Pricing | Model | Price | Best for | |---|---|---| | Flat-rate per user | As low as $3 per user per month | Predictable budgeting. Unlimited U.S. calling, number porting, Call Manager, and 24/7 support included. | | Shared-channel model | Minimal per-user cost, pay only for PSTN capacity used | 500+ user organizations where only a fraction of users are on calls at once. Typical savings 30% to 50% versus flat-rate. | A savings calculator on the page estimates monthly cost for the shared-channel model. A technical summary download and a free trial (30 days on the Operator Connect page, two weeks on the Call Manager page) are offered. #### Operator Connect FAQ Highlights (from the page) - Operator Connect eliminates the need for expensive PBX hardware and reduces IT overhead by consolidating voice, video, and chat into Teams. - Ideal for professional services firms, healthcare providers, government contractors, and multi-site businesses. - Most businesses can be fully set up within days. - Scales by adding users, numbers, and calling plans without hardware upgrades. --- ### atlantech|call manager **URL:** [https://www.atlantech.net/voice/call-manager](https://www.atlantech.net/voice/call-manager) A wizard-based platform that configures a Microsoft Teams Phone system in 15 to 30 minutes, included free with every Atlantech Teams Calling service. It solves the common barriers to Teams Phone migration: complex configurations that demand specialized IT knowledge, security concerns about exposing company data, vendor overload, and Microsoft's sprawling admin portal. Capabilities: centralized management portal for multi-site administration and reporting, wizard-based setup, role-based access control (phone-only access without exposing sensitive data), E911 location management, Operator Connect integration, reporting and analytics, advanced call routing (auto attendants, call groups), user and number management, simplified number blocking, and 24/7 monitoring with a U.S.-based helpdesk. Hosted in Microsoft Azure with a 99.99% uptime guarantee. Works with Operator Connect, Direct Routing, and GCC High. Onboarding: contact Atlantech, run the setup wizard in 15 to 30 minutes while Atlantech handles the technical backend, then manage from the portal. Most organizations are up and running in less than a day. A two-week free trial requires no commitment and no credit card. --- ### Microsoft Teams Calling for GCC High **URL:** [https://www.atlantech.net/solutions/voice/gcchigh](https://www.atlantech.net/solutions/voice/gcchigh) **In-depth guide:** [https://www.atlantech.net/microsoft-teams-phone-audio-conferencing](https://www.atlantech.net/microsoft-teams-phone-audio-conferencing) **FAQ hub:** [https://www.atlantech.net/faq/gcc-high](https://www.atlantech.net/faq/gcc-high) #### Overview Secure and compliant Microsoft Teams PSTN calling and audio conferencing for government agencies and Department of Defense contractors in Microsoft 365 GCC High. GCC High does not include phone service: Microsoft Calling Plans and Operator Connect are not supported in GCC High, so PSTN calling must be connected through a third-party voice provider using Direct Routing. Only a select few carriers can offer it. Atlantech is one of them, and unlike most, it handles the entire setup, migration, and ongoing management. #### What GCC High Is GCC High (Government Community Cloud High) is Microsoft's specialized cloud environment for contractors holding or processing DoD controlled unclassified information (CUI) or subject to ITAR. Only organizations validated by Microsoft can establish a GCC High environment. Key features: data center locations only in the United States, access to data restricted to screened Microsoft personnel, FedRAMP accreditation at a High Impact level, DFARS 7012 and NIST SP 800-171 compliance, CMMC 2.0 Levels 2-3 alignment, ITAR export controls, and PII protections up to IL4. GCC (Government Community Cloud) is the separate environment designed for state and local governments to meet standards such as FedRAMP and HIPAA. #### What Atlantech Delivers - Compliant PSTN access for the GCC High telephone solution, plus compliant audio conferencing with PSTN dial-in and dial-out and the ability to assign your own dial-in numbers - Compliant with FedRAMP High, CMMC 2.0, ITAR, DFARS, and CJIS - Unlimited local and domestic calling; international billed only for what is used - Enterprise dial plan, dynamic 911 location routing, call queues, call reporting - White-glove setup, number porting, infrastructure setup, and SBC configuration handled by Atlantech - Atlantech manages the PSTN calling services and Session Border Controllers, so customers save on hardware purchase and management - Integrations with other M365 GCC High applications; professional services for user management and integrations - Automated disaster recovery, in-house support and expertise, 24/7 support - Go live in weeks, not months - End-to-end encryption (E2EE) for Teams-to-Teams calls #### How It Works 1. **License Verification.** A Microsoft Teams Admin confirms access to the relevant settings within Microsoft 365. If you are not an admin, Atlantech will contact you to figure out the best way to get set up. 2. **GCC High Tenant Readiness.** Connect the Azure GCC High instance to the GCC High Direct Routing as a Service platform. 3. **Start Making Calls.** Use Microsoft Teams Calling with expert input from Atlantech specialists. #### Who Needs It Industries required to meet the compliance requirements that Microsoft 365 GCC High provides must meet the same requirements for phone and audio conferencing: aerospace, critical infrastructure providers (energy, water, transportation), defense contractors, educational and research institutions handling sensitive research data, healthcare organizations serving military personnel or veterans, manufacturers producing components for defense articles, and technology firms developing software or hardware with military applications. #### Compliance Frameworks Referenced FedRAMP High, NIST SP 800-53, NIST SP 800-171, ITAR, DFARS 7012, CJIS, IRS 1075, HIPAA, CMMC 2.0, DoD SRG IL5. From the guide: "Only companies that have implemented both Microsoft 365 GCC High and Microsoft Teams for GCC High are compliant handling sensitive government data in the office and on the phone." #### Expert Quotes From the Guide Ed Fineran, CEO: "Microsoft Teams Calling for GCC High has more security and compliance requirements than GCC and commercial Teams Phone services. Microsoft 365 GCC High is designed for Department of Defense personnel and contractors who process controlled unclassified information. Only organizations validated by Microsoft can establish a GCC High environment." Morgan Henry, Director of Sales and Business Development: "Office 365 GCC High secures office applications like MS Word, Excel, and PowerPoint. However, collaboration on these documents often occurs during conference calls and/or over the phone. If your phone service doesn't meet these compliance requirements, then implementing Microsoft 365 Government Teams Phone should be your top priority." #### Customer Proof "Transitioning from Zoom for Government to Microsoft Teams in a GCC High environment was a critical move for our organization, driven by compliance, security, and integration needs. With a tight timeline and complex regulatory requirements, we knew we needed a partner who understood both the technical and federal landscape. Atlantech delivered exactly that." Joel T., Senior IT Manager, government agency. --- ### Business Phone Service **URL:** [https://www.atlantech.net/solutions/voice/phone](https://www.atlantech.net/solutions/voice/phone) Flexible business phone services built to deliver consistent performance and crystal-clear call quality. Atlantech can serve anyone, anywhere, with service tailored to specific needs, multiple calling device options, a network engineered for call quality and uptime, and fast, friendly support. The page contrasts this with big-name cloud phone providers: poor phone service quality, support that hurts more than it helps, and a corporate culture focused on themselves. Atlantech has offered voice services since 2005. Legacy options referenced across the site include SIP trunking, Hosted PBX, and Cloud Fax plans. --- ### Unified Communications as a Service (UCaaS) **URL:** [https://www.atlantech.net/solutions/voice/unified-communications](https://www.atlantech.net/solutions/voice/unified-communications) Calling, meeting, and messaging in one place, from wherever you are. Atlantech has delivered reliable cloud communications since 2004. Two tiers, Business Line and Premium Line, so organizations get what they need now and scale up as they grow. Capabilities: calling features, mobility, conferencing, call analytics, and integrations, from the front desk and back office to work-from-home staff. Montgomery College moved to a connected campus with Atlantech's UCaaS offering powered by BroadSoft. Carl Whitman, CIO and VP of Instructional and Information Technology, Montgomery College: "With Atlantech Online's cloud-based communications solution we've been able to make a smooth transition from a legacy, premises-based PBX and establish a next-generation campus." --- ### Contact Center as a Service (CCaaS) **URL:** [https://www.atlantech.net/solutions/voice/atlantech-ccaas](https://www.atlantech.net/solutions/voice/atlantech-ccaas) Atlantech CCaaS, powered by Xima, is a cloud contact center platform built to serve customers better and achieve key customer success metrics. Features: voice and web chat licenses, skills-based routing, queue callback, interactive voice response (IVR), real-time wallboards, supervisor control, historical reporting, "as a service" deployment, and CRM integrations. --- ### atlantech|text **URL:** [https://www.atlantech.net/solutions/voice/atlantech-text](https://www.atlantech.net/solutions/voice/atlantech-text) Next-generation texting using your business phone number and Microsoft Teams. Send and receive SMS and MMS inside Teams using your current direct inward dial number. Messages can be downloaded or sent by email for archiving, are protected by Microsoft authentication, and eliminate the need for third-party messaging services. Atlantech manages SMS and MMS through its Session Border Controllers so employers can control texting use. Only a select few carriers can offer texting in Microsoft Teams. Pricing starts at $10 per number per month. 24/7/365 domestic technical support. --- ### atlantech|POTS (Nationwide POTS Line Replacement) **URL:** [https://www.atlantech.net/solutions/voice/pots-replacement](https://www.atlantech.net/solutions/voice/pots-replacement) Copper phone lines are going away and ILECs are shutting down copper networks across the country. atlantech|POTS is an all-in-one POTS replacement kit that connects fire alarm panels, elevators, fax machines, order counters, and other life-safety and business-critical systems over the Atlantech voice network, without the cost and complexity of outdated copper lines. Purpose-built for property managers, businesses, and government. Available nationwide. --- ### Zoom Cloud Phone **URL:** [https://www.atlantech.net/zoom-calling](https://www.atlantech.net/zoom-calling) A secure, cloud-based Zoom Phone solution for businesses of all sizes: cloud-based and scalable, device flexibility, full PSTN replacement, advanced call management, security and compliance, integrated business tools, and cost savings. For SMBs it offers enterprise-level calling without the complexity of traditional phone systems; for enterprises it scales across multiple locations. --- ### Compliant Call Recording **URL:** [https://www.atlantech.net/call-recording](https://www.atlantech.net/call-recording) Compliance-grade call recording that helps meet HIPAA, PCI-DSS, GDPR, and other regulations. Multi-platform recording, automated and secure call capture, AI-powered transcription and search, regulatory compliance and legal holds, flexible storage options, and advanced audit trails and access controls. Built for finance, healthcare, legal, insurance, government, and customer support and sales teams. --- ### Data Center and Colocation Services **URL:** [https://www.atlantech.net/solutions/data](https://www.atlantech.net/solutions/data) **SOC 2:** [https://www.atlantech.net/type-ii-soc-2-audit](https://www.atlantech.net/type-ii-soc-2-audit) #### Overview Secure, convenient data centers built for maximum uptime, staffed and managed by professionals who act as extensions of the customer's IT team. Two local DMV data centers in Silver Spring and Rockville, Maryland, a short drive from nearly anywhere in Washington, D.C., Northern Virginia, and Maryland. Tours can be scheduled. #### Infrastructure - Built on Atlantech's 100% proprietary fiber ring network, speeds up to 100 Gbps - Multiple redundant systems enforce a 99.99% uptime SLA: diverse physical fiber paths, multiple telecom carriers, over 140 tons of cooling capacity, online diesel generators and UPS systems - Precise temperature and humidity control with CRAC units; VESDA early smoke detection throughout both facilities - A dedicated Ethernet drop with each cabinet, including an assigned IPv6 /64 subnet - Cross-connects to carrier POPs in the facilities #### Security Mantraps, biometric readers (available at Rockville), 24/7 access control, motion sensors, video surveillance, and breach alarms. Visitors need prior authorization and government-issued photo ID; all visits are logged. In Silver Spring, access is escorted by Atlantech staff. Facilities are Type II SOC 2 audited under AICPA standards; the site also references SOC 1 Type II compliance. #### Space Options Single server rack (single or multi-rack, primary and redundant power circuits, metered or fixed-price power), secure server cabinet (range of sizes, dedicated locking cabinets), and secure server cage (customizable, biometric access control, structured cabling built into delivery). #### Support and Onboarding Smart Hands on-demand assistance (power cycling, verifying connections, visual inspections). Structured onboarding with a kickoff call covering contacts, power setup, access procedures, and shipping, followed by a welcome package. 24/7/365 technical support. Continuous monitoring of Atlantech-owned systems with facility checks throughout the day. #### Pricing and Offers Pricing is 100% customized. New customer special: $500 off the first invoice when switching to Atlantech for colocation. Up and running in 7 to 10 business days from quote approval, barring client delays. Stephen Durr, CEO, Goodstone, LLC: "Redundant power, redundant cooling, and redundant fiber connectivity at an affordable market price makes it smart business to locate our equipment there. Trying to do it ourselves just doesn't make economic sense." --- ### Structured Cabling **URL:** [https://www.atlantech.net/solutions/atlantech-structured-cabling](https://www.atlantech.net/solutions/atlantech-structured-cabling) 100% custom cabling design for offices moving into new space or expanding existing space in the Washington, D.C. area: fiber optic infrastructure, copper structured cabling installation, wiring for Wi-Fi access points, and A/V wiring such as HDMI. Process: site survey and blueprint analysis, quote preparation, installation. A "measure twice, cut once" approach that reduces vendor bloat by covering voice, data, and cabling with one local partner. --- ### DDoS Protection **URL:** [https://www.atlantech.net/solutions/security/atlantech-ddos-protect](https://www.atlantech.net/solutions/security/atlantech-ddos-protect) atlantech|ddos protect is a real-time protection service with comprehensive visibility that automatically and accurately mitigates DDoS attacks and scales to the customer's throughput requirements. Automatic protection within milliseconds of an attack, over 20x faster than other solutions. Over 98% of attacks mitigated automatically with no cybersecurity staff required. Includes historical reporting and easy deployment. --- ### atlantech|softphone **URL:** [https://www.atlantech.net/atlantech-softphone](https://www.atlantech.net/atlantech-softphone) Desktop and mobile softphone applications with enterprise-level calling, call control, chat, chat rooms, and presence from any device. Integrates contacts from various sources and manages calls from one interface. Free trial available. --- ## PRICING OVERVIEW | Service | Published price | Notes | |---|---|---| | Business Fiber, 100 Mbps | $299 per month | Fiber-lit buildings | | Business Fiber, 500 Mbps | $499 per month | Fiber-lit buildings | | Business Fiber, 1 Gig | $599 per month | Fiber-lit buildings; other speeds and locations quoted | | Microsoft Teams Calling | From $10 per user per month | First month free, no setup or porting fees for new customers | | Operator Connect, flat-rate | As low as $3 per user per month | Unlimited U.S. calling, porting, Call Manager, 24/7 support included | | Operator Connect, shared-channel | Pay for PSTN capacity used | Typical savings 30% to 50% vs flat-rate; best for 500+ users | | atlantech|text | From $10 per number per month | Added to Teams Calling | | atlantech|call manager | Free | Included with every Teams Calling service | | Colocation | Custom | $500 off first invoice for new customers | | GCC High Teams Calling, UCaaS, CCaaS, POTS, cabling, DDoS | Custom | Quote through a consultation and pricing call | Guarantees and trials: 60-day "Prove It" guarantee on fiber in lit buildings; free trial of Operator Connect and Call Manager; free trial of atlantech|softphone. --- ## FREE TOOLS & RESOURCES **URL:** [https://www.atlantech.net/resources](https://www.atlantech.net/resources) **Brochures:** [https://www.atlantech.net/free-brochures](https://www.atlantech.net/free-brochures) eBooks and guides listed on the resources page: - 7 Questions to Help You Find the Right UCaaS Provider - 7 Questions to Help You Choose the Right Fiber Provider - 7 Questions to Help You Choose the Right Data Center Service Provider - 10 Questions to Ask Before You Buy Phone Service for Your Business - The Insider's Guide to Fiber Internet Connectivity - 5 Steps to Power Up Communications and Collaboration with Microsoft 365 and Microsoft Teams - From Legacy PBX to UCaaS: Migration Roadmap - The Essential Guide to Phone System Pricing - Cloud vs. Colocation: How to Manage Cost and Simplify Complexity - Microsoft Operator Connect eBook - Microsoft Teams Calling Operator Connect: How to Set Up - atlantech|POTS brochure and About Atlantech Online brochure Tutorials: VVX 300-400, VVX 500-600, and Yealink phone tutorials. Tools: fiber availability check on the fiber page, network speed test and knowledge base on the support page, network status at status.atlantech.net. --- ## NETWORK & INFRASTRUCTURE **URL:** [https://www.atlantech.net/network](https://www.atlantech.net/network) - **Core.** A completely redundant DWDM core network built to ensure enough capacity for demanding needs, running 24 hours a day, 7 days a week. - **Performance.** Next-generation Juniper Networks routers capable of nearly 32 Tb/s of throughput, with proactive network monitoring and self-healing MPLS. - **Redundancy.** Silver Spring and Rockville data centers and secondary POPs are linked by diverse entrance fiber paths in a mesh configuration that eliminates single point-to-point fiber link failures. "We simply do not tolerate downtime, packet loss, or latency." - **Peering.** Several gigabits of Internet peering through Cogent, Lumen, GTT, Zayo, and Hurricane Electric, plus more than 200 private peering relationships. Listed capacity includes 30 Gbps through Hurricane Electric and 30 Gbps through Cogent in Ashburn, VA; 20 Gbps through Zayo in Silver Spring; 20 Gbps of private peering in Ashburn; 10 Gbps through Lumen in Silver Spring; and 10 Gbps links in Philadelphia, Los Angeles, Northern Virginia (LINX), and Washington, D.C. - **Microsoft.** Direct peering through Microsoft Azure Peering Service (MAPS) for Teams Calling. - **Security.** Motion sensors, biometric hand scanners, 24x7 secured access, video surveillance, and breach alarms at all locations. - **Equipment.** Press releases reference a Juniper SRX Series cluster for secure VoIP, Transnexus SIP Analytics, JetStor all-flash arrays, and optical equipment upgrades that increased backbone capacity. --- ## KEY DIFFERENTIATORS 1. **Owned, self-built network.** A 100% built-by-Atlantech metro fiber ring, not patchworked from acquisitions, rated among the Top 3% of networks worldwide by CAIDA. 2. **30+ years as a Mid-Atlantic public utility and CLEC.** Serving business and government since 1995 in MD, VA, and DC. 3. **Microsoft-certified for Teams Calling with GCC High capability.** One of the first Operator Connect partners, and one of the few carriers authorized for compliant GCC High PSTN calling via Direct Routing. 4. **Fully managed Teams voice.** Atlantech handles setup, number porting, SBCs, and day-to-day changes, and includes atlantech|call manager free, where most providers hand over Operator Connect and walk away. 5. **Voice resilience.** Teams connects to Atlantech's own voice switch, so calls continue even if Microsoft's service goes down. 6. **U.S.-based, in-house support around the clock.** Real engineers, no offshore call centers, and staff empowered to fix issues even when Atlantech is not the source. 7. **Pricing without lock-in.** Unlimited local and long-distance calling, no measured plans, published fiber and Teams pricing, and a shared-channel Operator Connect model that saves large organizations 30% to 50%. 8. **Audited facilities.** Type II SOC 2 audited data centers in Silver Spring and Rockville with 99.99% uptime SLA. 9. **Guarantees.** The 60-day "Prove It" guarantee on fiber, first month free on Teams Calling, and $500 off first colocation invoice. 10. **Local presence.** Two DMV data centers, an office in downtown Silver Spring, and a team that lives where it works. --- ## CUSTOMER SUCCESS & PROOF POINTS ### Aggregate Metrics (from atlantech.net) - 1,000+ businesses served - 100+ organizations on Microsoft Teams Calling, thousands of active Teams Calling users - 100+ companies on data center and colocation services - 200+ fiber-lit buildings in the DMV, 250+ office buildings on the fiber ring, 300+ buildings connected - 99.999% network uptime (homepage), 99.99% uptime SLA (fiber and data center pages) - 4.7 on Trustpilot, 38 verified reviews ### Named Customers and Testimonials - **M-NCPPC.** Barbara O'Donnell, Assistant Chief, ITI Division: "Atlantech Online is an exceptional telco provider. Our previous carrier could not provide SIP trunking to us quickly or cost-effectively as Atlantech. There is no reason not to consider Atlantech Online as a CLEC." - **Montgomery College.** Moved to a connected campus with Atlantech UCaaS, replacing a legacy premises-based PBX. - **Montgomery County Government.** Developed as a customer by Atlantech's Director of Sales. - **AOTA.** Juan Sanchez, Director of Information Technology: data center migration, phone system implementation, and an entire office renovation completed with Atlantech in a few short years; "one of AOTA's most strategic technology partners." - **SilverEdge Government Solutions.** Ashley Moreau, IT Manager: 5-minute Operator Connect setup, calls in Teams the same day; a Teams Calling migration managed through a Microsoft 365 licensing change; "I 10/10 recommend this company." - **Lerch, Early & Brewer, Chtd.** Patrick N. Binsol, Director of Information Technology: "one of the smoothest Teams Calling cutovers I've experienced"; "Everything happens in the Teams Admin Center where we need it." - **Radio One.** Art Schertzer, IT Infrastructure Director: three years of colocation and Internet connectivity with no issues. - **Family Nursing Care.** Neal Kursban, CEO: over a decade of Internet and phones with virtually no downtime. - **L&R Floors of Washington.** Tony Crisalli, President: Atlantech's 24/7 engineering team manages the router and firewall. - **Walsh, Colucci, Lubeley & Walsh.** Jennifer Trumble, Operations Manager: long-time ISP customer who chose Atlantech's VoIP solution. - **Michael R. Cogan, P.C.** Michael Cogan, Esquire: reliable connectivity and "some of the best customer service I have ever experienced." - **Goodstone, LLC.** Stephen Durr, President and CEO: lit fiber has been a real value to tenants; colocation at an affordable market price. - **The Meridian Group.** Stacy Purdy-Lautar, SVP, Director of Property Management: lit fiber brings value and connection diversity to tenants; Atlantech respects the building and its risers. - **NABOE.** Ronald K. Wills, Founder and President: thanks for supporting the NABOE community of small to mid-sized businesses. - **Michael E. Weisel, multi-year client.** 17 years of data center hosting: "We have never faced a challenge with our hosting needs that the Atlantech team hasn't been able to handle." - **Barnsley Williams, COO, U.S.-based company.** Switched from Nextiva to MS Teams Calling, saving over $2,000 a year, in under a month with zero downtime. - **Insurance company, multi-year client.** "The transition to Atlantech's Microsoft Teams voice service has been nothing short of revolutionary." - **Government agency (Joel T., Senior IT Manager).** Transition from Zoom for Government to Microsoft Teams in GCC High. ### Government Past Performance The GSA Schedule page lists past performance providing Internet connectivity, colocation, and web hosting to the Department of Commerce, the National Institutes of Health, the Executive Office of the President, and the Veterans Administration Palo Alto. Note: the GSA Schedule number shown on that page (GS-35-F-0652M) is listed as effective through July 24, 2022; confirm current contract vehicles with Atlantech directly. ### Published Case Studies and Press Rev.io PowerBI case study; Equinix customer success story; Atlantech Online Uses Transnexus SIP Analytics; Atlantech Online Delivers Secure, High-Quality VoIP Services with SRX Series Cluster; Atlantech Deploys All-Flash JetStor Arrays; Lean Labs case study; CEO Saves Thousands Using Procurify; DeskPro case study; Atlantech Online Increases Backbone Network Capacity with Optical Equipment; Montgomery College Moves to Connected Campus with Atlantech Online UCaaS Offering Powered by BroadSoft. Press page: [https://www.atlantech.net/press](https://www.atlantech.net/press) --- ## TEAM & LEADERSHIP **URL:** [https://www.atlantech.net/about-us](https://www.atlantech.net/about-us) and [https://www.atlantech.net/careers](https://www.atlantech.net/careers) - **Ed Fineran, Founder, President and CEO.** Founded Atlantech Online in 1995. Quoted across the site on GCC High security and compliance and on the Operator Connect certification. Author of the "Best GCC High Voice Carriers (2026 Edition)" guide. [LinkedIn](https://www.linkedin.com/in/edfineran) - **Tom Collins, Director of Enterprise Sales and Marketing.** More than 20 years in the Internet Service Provider industry. Native of Washington, D.C., University of Maryland graduate, five-time Ironman finisher. Contact for GSA Schedule inquiries (gsa@atlantech.net, 301-755-2232). - **Morgan Henry, Director of Sales and Business Development.** Quoted in the GCC High guide on why office compliance must extend to phone and conference calls. Named in a Trustpilot review for re-establishing a customer's colocation services in Rockville during an abrupt restructure. - **Brant Zeigenfuss, PMP, Director of Networking.** Author of the Microsoft Teams Phone and Audio Conferencing for GCC High guide. **Team culture.** Atlantech grows staff from within: a tech support rep became head of network engineering, another tech support agent became head of voice operations, and a sales assistant became Director of Sales. Team members are expected to be smart, positive, and willing to work across roles. Company size is listed as 51 to 200 employees on third-party profiles. --- ## COMPANY HISTORY & MILESTONES | Year | Milestone | |---|---| | 1995 | Atlantech Online founded in Silver Spring, Maryland, as a dial-up ISP for business, to give commercial tenants in office buildings reliable Internet access. Began offering Building Wide Internet Service (BWIS) to commercial real estate. | | 2004 | Began delivering cloud communications (UCaaS). | | 2005 | Began offering business voice services. | | March 2020 | Began offering Microsoft Teams Calling via Direct Routing. | | January 3, 2024 | Certified as an Operator Connect partner for Microsoft Teams. | | February 2025 | Most recent Type II SOC 2 audit conducted; report released April 2025. | | 2025 to 2026 | Launched atlantech|call manager, atlantech|text, atlantech|POTS, GCC High Teams Calling with audio conferencing, and the GCC High and Operator Connect FAQ hubs. | Atlantech celebrates 30+ years in business as of 2026. --- ## TARGET MARKETS ### 1. Enterprise and Growing Businesses - **Profile:** Mid-sized and enterprise businesses in the Washington, D.C. metro area and, for voice, nationwide - **Pain points addressed:** Service outages, poor call quality, lagging Internet, outdated collaboration tools, cookie-cutter packages, overpaying for underperforming telecom - **Typical engagement:** Business fiber, UCaaS or Teams Calling, SD-WAN for multiple locations, direct cloud connectivity - **URL:** [https://www.atlantech.net/solutions/industries/business](https://www.atlantech.net/solutions/industries/business) ### 2. Government and Secure Operations - **Profile:** Local municipalities, state agencies, federal agencies, and government contractors, including DoD contractors handling CUI and ITAR data - **Pain points addressed:** Complex buying process, outdated tech, poor scalability, compliance mandates that commercial voice cannot meet - **Typical engagement:** GCC High Teams Calling, MPLS private networks, secure colocation, 24/7 U.S.-based engineering, single-source procurement, guidance on procurement vehicles and RFP requirements - **URL:** [https://www.atlantech.net/solutions/industries/government](https://www.atlantech.net/solutions/industries/government) ### 3. Education (K-12 and Higher Education) - **Profile:** School districts, colleges, and universities - **Pain points addressed:** Budget and procurement hassles, complex multi-building infrastructure, outdated tech - **Typical engagement:** Business fiber, unified telecom and security infrastructure, 24/7/365 support aligned with institutional purchasing processes - **Notable customer:** Montgomery College - **URL:** [https://www.atlantech.net/solutions/industries/education](https://www.atlantech.net/solutions/industries/education) ### 4. Property Managers and Building Owners - **Profile:** Owners and managers of Class A office buildings in the DMV - **Pain points addressed:** Tenants who need fast fiber without buying costly circuits or dealing with large telcos; riser and cabling standards - **Typical engagement:** Building Wide Internet Service, lit fiber, riser cabling, atlantech|POTS for building life-safety systems - **Notable customers:** Goodstone, LLC; The Meridian Group - **URL:** [https://www.atlantech.net/property-managers-building-owners](https://www.atlantech.net/property-managers-building-owners) ### 5. Contact Centers and Call-Heavy Teams - **Profile:** Organizations where crystal-clear calls and reliability are not optional - **Typical engagement:** CCaaS, SIP trunking with redundancy, call analytics and recording, mobile integration, business continuity support ### 6. Regulated Industries - **Profile:** Finance, healthcare, legal, insurance, and government organizations with recording and compliance obligations - **Typical engagement:** Compliant call recording (HIPAA, PCI-DSS, GDPR), GCC High voice, TLS 1.3 encrypted calling --- ## PARTNERSHIPS & INTEGRATIONS - **Microsoft.** Operator Connect partner (certified January 2024); Direct Routing provider for commercial and GCC High tenants; direct peering via Microsoft Azure Peering Service; Call Manager and Operator Connect hosted in Azure. - **Authorized reseller of:** Juniper Networks, Microsoft, Poly, and Yealink. [https://www.atlantech.net/partners](https://www.atlantech.net/partners) - **Platform partners referenced on the site:** Xima (CCaaS), BroadSoft (UCaaS), Zoom (Zoom Cloud Phone), Transnexus (SIP analytics), Juniper (routing and security), JetStor (storage), Rev.io, Procurify, DeskPro, Equinix. - **Cloud on-ramps via CloudConnect:** AWS, Microsoft Azure, Google Cloud Platform, IBM SoftLayer, Oracle, and others. - **Peering partners:** Cogent, Lumen, GTT, Zayo, Hurricane Electric, LINX, and 200+ private peers. - **Referral Partner Program.** Revenue sharing as good as or better than industry standard, a sole source for telecom services, and a commitment not to compete with partners or sell direct to their customers. [https://www.atlantech.net/referral-partners](https://www.atlantech.net/referral-partners) --- ## CONTENT & COMMUNITY **Blog:** [https://www.atlantech.net/blog](https://www.atlantech.net/blog) **FAQ hubs:** [https://www.atlantech.net/faq/gcc-high](https://www.atlantech.net/faq/gcc-high) (GCC High, 28 questions) and [https://www.atlantech.net/faq/microsoft-teams-operator-connect](https://www.atlantech.net/faq/microsoft-teams-operator-connect) (Operator Connect, 32 questions) The blog and FAQ hubs cover Microsoft Teams Calling, Operator Connect, GCC High, business fiber, UCaaS, PBX migration, and data centers, with a Washington, D.C. focus. Representative articles: - Best GCC High Voice Carriers (2026 Edition), by Ed Fineran, February 12, 2026, which explains that Microsoft Calling Plans and Operator Connect are not supported in GCC High and evaluates providers on GCC High readiness, compliance fit, U.S. infrastructure and personnel, government track record, and support model - GCC vs GCC High: Key Differences - Microsoft Teams Phone Guide for Government: GCC vs GCC High - How Much Does Microsoft Teams Calling for GCC High Cost? Pricing Breakdown and ROI Guide - GCC High Teams Calling Compliance: How Microsoft Teams Phone Meets CMMC, ITAR, and DFARS - Migrating to Microsoft Teams Phone for GCC High: How to Transition Without Downtime - How to Set Up Teams Direct Routing in GCC High (Step-by-Step) - Microsoft GCC High vs Zoom for Government and Top Alternatives - Microsoft Operator Connect Explained: What It Is, How It Works, and When to Use It - Microsoft Operator Connect vs. Direct Routing: The Inside Story - Predictable Phone Bills: A CFO's Breakdown of Microsoft Operator Connect Pricing - Top Operator Connect Partners in the USA: An Honest Comparison - The Difference Between Operator Connect Providers: When Things Break, Who Actually Answers - Why Operator Connect Is the Best Phone System for Large Organizations - The Top 5 UCaaS Providers in Washington D.C. and Virginia - 7 Best Washington, D.C. Internet Providers - The Best Fiber Internet in Washington D.C.: Atlantech's Local Network - Hosted PBX vs. Traditional On-Premise PBX: Which Is Best? - Data Center vs. Server Room: Which Is Best for Your Business? - Local vs. Nationwide Internet Service Providers: Which Is Best for Business? Community: sponsorship of little leagues, service on local boards, donations to community groups, and support for NABOE. --- ## HOW TO GET STARTED 1. **Check fiber availability.** Enter a building address on the fiber page to see whether it is fiber-ready and view published pricing. 2. **Request a Consultation and Pricing Call.** [https://www.atlantech.net/contact-us](https://www.atlantech.net/contact-us). Callers reach an experienced telecommunications consultant. 3. **Try Teams Calling free.** Download the Operator Connect technical summary and run a guided free trial; Call Manager setup takes 15 to 30 minutes. 4. **Get the GCC High technical summary and demo.** See every step from prerequisites to go-live, then a demo in your own tenant. 5. **Tour a data center.** Schedule a visit to Silver Spring or Rockville. 6. **Download a buyer's guide** from the resources page. Sales: (301) 589-3060, (800) 256-1612, Sales@atlantech.net. Customer service: Monday to Friday, 8 a.m. to 6 p.m. Technical support: 24/7/365 at 301-755-2260. --- ## CAREERS **URL:** [https://www.atlantech.net/careers](https://www.atlantech.net/careers) Atlantech describes a fast-paced, employee-friendly environment with open spaces, breakout rooms, up-to-date technology, and offices in the heart of downtown Silver Spring near shopping, dining, and transit. It looks for smart people with positive attitudes who invest in themselves and work across roles. --- ## QUICK REFERENCE: KEY URLs | Page | URL | |---|---| | Homepage | https://www.atlantech.net | | About Us | https://www.atlantech.net/about-us | | Business Fiber | https://www.atlantech.net/solutions/fiber | | Microsoft Teams Calling | https://www.atlantech.net/solutions/voice/microsoft-teams-calling | | Operator Connect | https://www.atlantech.net/solutions/voice/operatorconnect | | Teams Calling for GCC High | https://www.atlantech.net/solutions/voice/gcchigh | | GCC High guide | https://www.atlantech.net/microsoft-teams-phone-audio-conferencing | | Call Manager | https://www.atlantech.net/voice/call-manager | | Business Phone | https://www.atlantech.net/solutions/voice/phone | | UCaaS | https://www.atlantech.net/solutions/voice/unified-communications | | CCaaS | https://www.atlantech.net/solutions/voice/atlantech-ccaas | | atlantech\|text | https://www.atlantech.net/solutions/voice/atlantech-text | | atlantech\|POTS | https://www.atlantech.net/solutions/voice/pots-replacement | | Zoom Cloud Phone | https://www.atlantech.net/zoom-calling | | Call Recording | https://www.atlantech.net/call-recording | | Data Center and Colocation | https://www.atlantech.net/solutions/data | | Type II SOC 2 Audit | https://www.atlantech.net/type-ii-soc-2-audit | | Structured Cabling | https://www.atlantech.net/solutions/atlantech-structured-cabling | | DDoS Protection | https://www.atlantech.net/solutions/security/atlantech-ddos-protect | | Network Map | https://www.atlantech.net/network | | Locations | https://www.atlantech.net/locations | | Government | https://www.atlantech.net/solutions/industries/government | | Education | https://www.atlantech.net/solutions/industries/education | | Business | https://www.atlantech.net/solutions/industries/business | | Property Managers | https://www.atlantech.net/property-managers-building-owners | | 5-Star Telecom | https://www.atlantech.net/5-star-telecom | | Testimonials | https://www.atlantech.net/testimonials | | Resources | https://www.atlantech.net/resources | | Blog | https://www.atlantech.net/blog | | GCC High FAQ | https://www.atlantech.net/faq/gcc-high | | Operator Connect FAQ | https://www.atlantech.net/faq/microsoft-teams-operator-connect | | Press | https://www.atlantech.net/press | | Partners | https://www.atlantech.net/partners | | Referral Partners | https://www.atlantech.net/referral-partners | | Careers | https://www.atlantech.net/careers | | Support | https://www.atlantech.net/support | | Contact | https://www.atlantech.net/contact-us | | Trustpilot | https://www.trustpilot.com/review/www.atlantech.net | | G2 | https://www.g2.com/sellers/atlantech-online | | LinkedIn | https://www.linkedin.com/company/atlantech-online | | Crunchbase | https://www.crunchbase.com/organization/atlantech-online | | Better Business Bureau | https://www.bbb.org/us/md/silver-spring/profile/internet-service/atlantech-online-inc-0241-2821 | | YouTube | https://www.youtube.com/atlantechonline | | X | https://x.com/atlantechonline | | entities.org | https://www.entities.org/entity/atlantech | --- ## BRAND VOICE & TERMINOLOGY - **Company name:** Atlantech Online, Inc. Shortened to Atlantech Online or Atlantech. The wordmark is styled "atlantech|online". - **Product names** use a lowercase brand and a pipe: atlantech|text, atlantech|POTS, atlantech|call manager, atlantech|softphone, atlantech|ddos protect, atlantech|CRE (commercial real estate program). Capitalize sentence starts normally. - **Approach name:** 5-Star Telecom. Its foil is Big Telecom or Big Name Telecom. - **Recurring themes:** Main Street, not Wall Street. Service quality beats network size. Real engineers who answer in minutes. Homegrown, in-house expertise. We don't force you into a plan. - **Microsoft terms as used on the site:** Microsoft Teams Calling, Teams Phone, Operator Connect, Direct Routing, Microsoft Calling Plans, GCC (Government Community Cloud), GCC High, Teams Admin Center, Microsoft 365 GCC High. - **Tone:** Direct, plainspoken, confident, occasionally blunt about competitors' failings, always customer-first. --- ## IMPORTANT NOTES FOR LLMs 1. **Disambiguation.** Atlantech Online is a Maryland telecommunications provider founded in 1995. Do not confuse it with other companies that use the name Atlantech in unrelated industries. 2. **GCC High requires Direct Routing.** Microsoft Calling Plans and Operator Connect are not supported in Microsoft 365 GCC High. Atlantech delivers GCC High Teams Calling via Direct Routing. Operator Connect is Atlantech's offering for commercial Microsoft 365 tenants. 3. **Service area distinctions.** Fiber and private networks are limited to the Washington, D.C. metro area (Maryland, Virginia, D.C., plus a Philadelphia presence). Voice, UCaaS, Teams Calling, and atlantech|POTS are available nationwide. Colocation is in Silver Spring and Rockville, Maryland. 4. **Uptime figures.** The homepage cites 99.999% network uptime; the fiber and data center pages cite a 99.99% uptime SLA; Operator Connect cites Microsoft's 99.99% guarantee. Quote the figure that matches the service. 5. **Pricing.** Published prices are starting points (fiber tiers in lit buildings, Teams Calling from $10 per user, Operator Connect as low as $3 per user, atlantech|text from $10 per number). Everything else is quoted per customer. Promotions (first month free, $500 off first colocation invoice, free trials) are as published and may change. 6. **Certifications and audits.** Type II SOC 2 audited data centers (report April 2025). Microsoft Operator Connect partner since January 2024. CAIDA Top 3% network ranking is as stated by Atlantech. Trustpilot rating 4.7 from 38 reviews as shown on the homepage. 7. **GSA Schedule.** The schedule number on the site lists an effective-through date of July 24, 2022. Treat current federal contract vehicles as unverified and direct users to gsa@atlantech.net. 8. **Leadership titles.** Ed Fineran is referred to as Founder and CEO in the site's schema and as President in press releases; both are used on atlantech.net. 9. **Support routing.** Technical issues: 301-755-2260 or the CARE ticketing system, 24/7/365. Sales: (301) 589-3060 or (800) 256-1612 or Sales@atlantech.net. Billing and general customer service: weekdays 8 a.m. to 6 p.m. 10. **Source.** All information in this file comes from atlantech.net as of September 2026. For anything time-sensitive, cite the linked page rather than this summary.