13 April 2020

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How to Mobilize Your Workforce Without Losing Essential Communications (COVID-19 Edition)

Unified Communications by Tom Collins

Is your company scrambling to maintain communications between employees due to COVID-19? 

Some companies may already be equipped with the technology they need to make remote telecommunications simple, but if your company isn’t already prepared, we’re here to help.

Working remotely has traditionally been difficult, especially when you rely on a robust telecommunications infrastructure to make your business function. Today, though, there are a lot of newer technologies that make mobilizing the enterprise, not just possible, but highly functional as well. 

How to Mobilize Your Workforce Without Losing Essential Communications

Mobilizing your workforce is no easy feat, and you need a company that is knowledgeable and cares about your business to help you get the job done.

We can help you make the transition to a remote workforce so you can follow quarantine guidelines without losing business or damaging your company’s reputation by missing customer calls.

At Atlantech Online, our customers are our first priority, and our technicians are currently on standby, waiting to take your call. 

Contact us to find out how we can help your business maintain workforce communications through crises like we are currently experiencing.

Step One: Switch to a Hosted PBX

A Hosted PBX is a cloud-based telephone switching system that replaces individual phone extensions with a VoIP (internet-based) desk phone. Calls are quickly routed to the proper employees while we maintain all the necessary equipment for you.

With a hosted PBX, your communications can be instantly routed to mobile devices and remote desktops wherever they’re located — allowing your workforce to work remotely with ease.

Your employees will be able to make and receive calls at a work number, send and receive instant messages, share their screens, and even share documents. 

Our system will also show you who is currently active, busy, or away from their desk by utilizing an easy-to-understand green, yellow, or red dot by their name in your directory. 

All they need is an internet connection to make it work.

You can also take it a step further and integrate all texts, chats, videos, and your VoIP with applications your business is already using — such as instant messaging and video conferencing tools — by utilizing Unified Communications. 

Your customer service representatives will even be able to see all the different customer conversations taking place on every device, so they never miss crucial information.

Are you ready to make the switch to a Hosted PBX and Unified Communications? Contact us and learn more about how Atlantech can help your business survive COVID-19.

Related Reading: SIP Trunking vs. Hosted PBX: What’s the Difference

Step Two: Embrace Mobile Phones and Ditch the Landlines

89% of adults in the U.S. have their smartphone within reach 24/7, and 93% of people admit to using a smartphone at work every day.

eSIM technology allows your employees to use their mobile phones as work phones without your business losing the ability to track the conversations they’re having on these devices.

You can log every conversation that takes place on an employee’s mobile device in your CRM. This gives your customer service representatives the ability to utilize that data when assisting customers.

Our eSIM technology also lets your mobile devices function as a desk phone by connecting it to Unified Communications. 

When an employee makes an outgoing call from their mobile device, they can choose to make a personal call using their assigned number, or a general business call using their business line number.

There are no extra apps to download or extra equipment to buy to utilize eSIM technology. It’s software-based, and you can start using it right away.

Give us a call today, and we’ll help your company implement eSIM technology so you can keep your employees working remotely during the COVID-19 crisis.

Related Reading: Business Line for Cell Phone Use is the Future. And It’s Available Now.

Step Three: Utilize Text Messaging For Communications

Employees can use their mobile devices for texting as well as making calls for your business. Additionally, your company can also track those messages when their devices are hooked up to Unified Communications.

Your company could be losing out on business and damaging its reputation if you’re not already utilizing SMS messaging. Most consumers assume they can text businesses, and you could be receiving messages you’re completely unaware of.

One law firm wanted to find out if they were getting texts to their landline without their knowledge, so they set up a capture server to find out. After 30 days, they discovered that they had received thousands of texts from customers that they had missed and could not respond to.

77% of consumers between the ages of 18-34 think positively of a company that offers text communications, and texting is the number one form of communication for people under 50. 

As we prepare our businesses to handle the impact of COVID-19, it’s important to implement SMS messaging for your business and keep lines of communication open with your customers.

Let our experienced team of technicians help you start utilizing text messaging so you can keep your workforce mobile until COVID-19 runs its course.

Related Reading: Texting for Business: Your Customers are Already Texting You

Step Four: Let Us Help You Mobilize Your Workforce

You deserve to get the help your business needs to make it through the COVID-19 pandemic intact. At Atlantech Online, we care about your business, and we are here to help you maintain communications as you mobilize your workforce.

We are committed to providing you with the best experience possible. That’s why every representative you talk to from our company is a real, experienced, local human being that cares about the continued success of your business.

“As a Federal IT service provider, we contracted our internal Internet Connectivity and telephone services to Atlantech Online. They provided a smooth transition from our previous Internet/Phone provider. 

Reliability is crucial in our line of work, and the quality of their performance has consistently met and exceeded our expectations.”

-
Rodney G. Hawkins, President of Washington Technology Group, INC


“We have been long-time customers of Atlantech Online’s internet services. Three years ago, when we decided to research and compare VoIP providers, we ultimately settled on Atlantech’s Shoretel solution to best meet our needs.

The excellent service we received through the years as our ISP was part of the reason we chose them. They continued to provide the excellent service we expected during the VoIP installation and now continuing support of our new VoIP phone services.

Atlantech Online’s services continue to be top-notch.”

- Jennifer Trumble, Operations Manager for Walsh, Colucci, Lubeley & Walsh

 

Contact us now and let us help you get the assistance you need to mobilize your workforce today.

 

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t-tom-collins

About the author:

Tom Collins (Twitter, LinkedIn) - is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.