17 July 2019

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How to Find the Best Gigabit Internet in Washington D.C.

Business Internet Service by Tom Collins

Slow Internet can be detrimental to your business, but it goes beyond a lagging web browser.

Modern companies need a super-fast connection to excel in today's environment because without it they fall behind. Competitors get an edge, providing your customers with better service and support while handling their internal tasks with ease.

In a sense, a slow Internet provider will kill your business.

We don't want that to happen, so we'll show you how to get the best gigabit business Internet Washington, D.C. has to offer.

How to Find the Best Gigabit Internet in Washington D.C.

When it comes to business Gigabit Internet connections, Washington, D.C. has an immense range of options. From Verizon's 940 Mbps to companies offering up to one Gbps with fiber optic cables, there are speeds for even the most demanding requirements.

But, before you can decide what company best meets your needs, you should know what to look for in your provider so you can make the best choice. The following points are critical to that decision.

Find Someone Local

Washington, D.C. has both local and national providers for Gigabit Internet services. While there's merit in finding a bigger company, we recommend you look for someone local.

There are distinct benefits to a national company, like more pricing options and a more extensive network of technicians that can service your business. These can also be disadvantages depending on your needs. The different pricing options may contain hidden fees and come with a billing statement that's difficult to read. Additionally, their techs may be under-trained or junior employees who don't have the experience to handle your needs, adding time and frustration before the problem is resolved.

With a local office, the company is more invested in your success. They're in the same community you are, and they have a stake in its success. Technicians are generally better trained or paired with someone more experienced so they can learn the ropes. Reputation matters far more to a local company, and you'll find them going further out of their way to ensure you're taken care of.

Also, pricing is generally simplified with a local provider. While you may not have as wide a range of pricing options, you can rest assured, knowing you'll get what you pay for. And, if you do have an issue, their office is local, so you'll always know where to go for customer support.

We serve as one of the local options with our office located just outside D.C. at 1010 Wayne Avenue in Silver Spring, MD.

Check for Uptime

High uptime is critical to your business. When your internet fails, you lose efficiency, and worse, your customers aren't taken care of. To reduce the risk of your internet failing, you should look for a company that offers redundant systems and peering relationships.

Redundant systems include services like wireless back-up or generators at their Points-of-Presence (PoPs). They reduce downtime by kicking on when your initial system fails. Most providers today will include these systems, free of charge, as part of your service, but it's important to know to what extent they reach.

For example, at Atlantech, we provide multiple entrance paths for fiber and a "mesh" configuration that eliminates any point-to-point fiber link failures. This dramatically reduces downtime, packet loss, and latency.

Peering relationships are a way for providers to work together to ensure their clients have continued access to the services they pay for. The fine details can get complicated, but an ISP with a large number of peering relationships will generally provide you with a higher uptime because they can rely on other providers to keep your service intact.

Look for a Reliable Partner

While selecting an internet service provider is far more important than where you're going for dinner, you'll want to check the ratings and reviews in the same manner.

A lot of companies may claim to provide fast service speeds and high uptime, but in reality, their services are sub-par. This will never be apparent from studying their website, but with sites like Yelp, you can learn more about their reputation. Sometimes, however, not all reviews are honest, and a disgruntled client may publish harsher feedback than necessary.

We recommend talking to the company about these problems to find out how they corrected them or what plan they have if it occurs again. Sometimes things can't be controlled, but if you can find a provider who is actively trying to reduce the chance for these surprises, you can bet they're more likely to provide you with consistent, reliable services.

Another way you can learn about a company's reliability is by asking them for the contact information of some of their clients. If available, you can then ask the people who are already using their services what issues they've faced and how the ISP actually performs.

Prioritize an Extensive Local Network

Gigabit Internet in Washington D.C.

Something to keep in mind is that not all Gigabit Internet providers in Washington, D.C. cover the entire region. Because of this, if you're looking to expand or move locations, you may not have coverage in the area you're moving to. This means you'll need to invest time in finding a new provider and allowing them to install their equipment.

A great way to check where a company provides is to look at their network map. This will give you a visual idea of how far their services reach. But then, you'll want to take it a step further, looking up the WiredScore of the buildings they provide service for. This score will illustrate the quality of their services in each building, since they may only have the capacity to work in a small area.

You can check to see if your building is lit for fiber by checking our tool. If it is, you'll save a lot of time and money on installation, and you'll find speeds up to one Gbps.

Don't Forget Value

Finally, you should always know what value the company provides. While your company's perception of what's valuable will differ depending on your needs, assessing the total package will help you make more reasonable assessments on your options.

For example, if you need lightning fast internet, you may be willing to pay more for those speeds. Another company, however, may produce slightly slower speeds, but a higher uptime and impressive customer service. The second company's overall package may be the better buy, even if it costs more.

Ultimately, you need to look at the total offering to ensure you're getting what you pay for. However, you should also understand that your Internet is an investment, and sometimes paying higher prices is completely worth it for a better service.

Finding Your Gigabit Internet Provider in Washington, D.C.

As you can see, there are a lot of things to consider when selecting your internet service provider. Fortunately, Washington, D.C. has a lot of options, meaning you should be able to find exactly what you need.

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t-tom-collins

About the author:

Tom Collins (Twitter, LinkedIn) - is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.