Introducing atlantech|softphone

Tom Collins
Post by Tom Collins
February 22, 2022
Introducing atlantech|softphone

Do you need a desk phone any more? Many of our customers are electing not to purchase/lease handsets and instead have their workforce use soft phones. What is a softphone? It's software that can act like a telephone, even presenting a dialpad on your screen. Softphones bring all of the functionality of a desk phone onto a laptop or desktop computer or mobile device. I've used one for over 10 years and couldn't imagine going back to using a desk phone. Now, many of our customers are using them, too. 

As everyone knows, since the start of the global pandemic, remote working has seen a dramatic rise. This change in location of the workforce has forced many to adopt the softphone. A physical desk phone that sits in the office won't help an employee who is offsite for the day. A software app brings all of the functionality of a telephone onto a computer or mobile device. They help me and can help your mobile employees stay connected to the office no matter where they are working.

Wait... what is a softphone?

Softphones are in essence software-based phones. They reproduce desk phones by displaying a phone interface on the computer, complete with a dialpad and call handling features (such as Mute, Hold, and Transfer). Since they operate on a computer, they are much more powerful than desk phones enabling the user to use video calling and conferencing, visual voicemail management, chat and SMS capabilities, and much, much more.

The atlantech|softphone can be used on different devices and platforms. It can run on a Mac and Windows computers, laptops, and tablets, and mobile apps for iOS and Android devices.

Here are five reasons why you should use atlantech|softphone instead of desk phones.

1. Take Your Business Phone Wherever You Go

Employees who work from home or frequently travel to clients or vendors will be able to take their business phones with them. From a client's office, hotel room, or even a coffee shop, they can simply boot up their laptops and have their phones ready to go. Using atlantech|softphone, they can answer incoming calls as well as make outgoing calls, just as if they were sitting at their desks using a physical phone.

But softphones are also helpful for staff members who are working in the office. Perhaps a colleague is expecting an important call about a sales deal or contract negotiation, but has an afternoon full of meetings. Instead of missing the call when it comes in, s/he can take a laptop into those meetings and immediately answer the call when it arrives.

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2. Keep Personal Cell Numbers Private

Since softphones connect to a cloud phone system over the Internet, they are simply offsite devices of that phone system. Employees who are on the road can use them to answer work calls on their smartphones while keeping their personal cell numbers private. And since the call occurs over the Internet (in other words, over a data connection), employees won't be using up their cell phone plan's calling minutes.

3. Work Efficiently with User-Friendly Enhancements

One of the best aspects of a softphone is that they present an interactive user interface. This allows for many shortcuts and enhancements when using the phone, including:

  • Drag-and-Drop Call Transfers: Need to transfer a call to a colleague? Don't dial extensions and PIN numbers on your phone. Just click on the call in the softphone interface and drag it over to your colleague's name— it's that easy!
  • Visual Voicemail: Instead of taking time to navigate menu prompts, review your voicemail messages in a visual format. Most of our UCaaS users receive their voicemails via email.
  • Incoming Call Notifications: In addition to ringing tones, atlantech|softphone will notify you of incoming calls through popup notifications with caller ID info or bouncing/flashing app icons on your computer's dock or taskbar.

4. Host Video Calls and Video Conferences

Been on any video calls lately? atlantech|softphone will let your employees make video calls right from the app itself. And since our softphone is included with our Cloud PBX service, you won't need to buy expensive, top-of-the-line videophones.

Instead of using a pricey third-party platform, use a softphone to hold team or department meetings. You can gather all staff members- including those away from the office- for collaborative and team-building meetings over video. We hold our internal meetings this way, and it makes it easy for the team to stay connected. 

5. Present a Clean and Streamlined Office

Use softphones to declutter your office and present clean workspaces. Desk phones typically come with power adapters and ethernet connections (for IP phones). By having your employees use softphones, you can remove desk phones and jumbled cords from their desks and give them more space at their workstations. This is very important for those working from home. 

atlantech|softphone: The Future of Business Phones

In today's flexible, mobile, and open space work environment, it's critical that a workforce be empowered with technology that helps them remain productive while away from their desks. atlantech|softphone is an essential communications tool that can help set your employees up for success.

So what’s your next step? If you're a customer already, please give us a call today and ask how you can add atlantech|softphone to your current phone service. Learn more about atlantech|softphone.

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If you're new to cloud phone services, we’d recommend checking out this in-depth guide on cloud-based and unified communications: 10 Questions to Ask Before Buying Unified Communications as a Service.

This guide will help you evaluate cloud and unified communications providers and ensure you know the right questions to ask so you can make the best decision for your company.

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Tom Collins
Post by Tom Collins
February 22, 2022
Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher.