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Support Overview Support Overview
Atlantech Online is committed to take care our
customers to the best of our abilities. Our goal
is to exceed your expectations. Atlantech offers
comprehensive support to all of our products and
services, ranging from pre-sales to technical.
Our sales team is trained to help you design
a system that will meet your business requirements.
Our customer service staff is trained to assist with
any aspects of your account. Our technical
staff is trained to address any technical questions
or issues you may be experiencing. As a team, we will
ensure that you issue is resolved correctly and
efficiently.
Technical Support
The fastest way to contact Tech Support is to send
an email through our Support
Request Form.
If you have DSL on order and would like to check the
status please visit this
page and have your Covad order number ready.
You may also contact our Technical Support department
by calling 301-755-2260 or 866-755-2260.
National Dialup users can call support at 866-864-3768.
| Type of Service |
Customer Support Hours |
| Dialup, Residential DSL (ADSL), Email |
8AM-6PM EST Mon-Fri
|
Dedicated Lines (SDSL, T1, DSx, OCx, BWIS)
--Line/Service Outages |
24 hours a day,
7 days a week |
Dedicated Lines (SDSL, T1, DSx, Ocx, BWIS)
--CPE (router & firewall) Configuration Change Requests |
8AM-6PM EST Mon-Fri
|
Hosting
--Colocation, Dedicated & Managed Servers |
24 hours a day,
7 days a week |
Hosting
--Virtual Hosting |
8AM-6PM EST Mon-Fri |
Voice
--Line/Service Outages |
24 hours a day,
7 days a week |
Voice
--Configuration Changes, feature add/del/mod |
8AM-6PM EST Mon-Fri |
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